Contents -- Acknowledgements -- Introduction -- 01 Moving onwards and upwards -- Dealing with a blot on your CV -- How to write a covering letter -- How to be interviewed -- What to do if you've chosen the wrong job -- A better job offer -- How to attract headhunters -- How to handle references -- Writing your CV -- Resignation etiquette -- Working during your notice period -- How to work with the person you will replace -- Finding a job while working -- 02 Work and the rest of your life -- How to avoid burnout -- How to work part time -- Achieving a work-life balance while doing an MBA -- Working fewer hours -- Working from home -- Beating stress -- Being fit for the job -- 03 Working nicely with others -- How to talk people round -- Being a good team player -- Working with people you don't like -- How to ask for help -- How to apologize -- How to take praise -- How to be a boss, not a friend -- Working for two bosses -- A boss you don't respect -- 04 Networks, power and influence -- How to network -- How to work the Christmas party -- Handling important people -- How to work a room -- Building a power base -- 05 Keeping up appearances -- How to rebrand yourself -- Performing well in meetings -- Professional awards -- How to make a good first impression -- Manners at work -- Delivering presentations -- Coping with being seen as too young -- Writing for work -- How to blow your own trumpet -- Managing your online presence -- Showcasing your qualifications -- How to be an iconoclast -- How to deal with being put on the spot -- Dressing to impress -- Making body language work -- 06 Business or pleasure? -- Humour in the workplace -- Socializing with colleagues -- Pro bono work -- Outside activities -- Doing lunch -- The business breakfast -- Extra-curricular activities -- Taking a sabbatical -- How to go on holiday.

Being more enthusiastic -- 07 Being the bigger, better manager -- How to manage former colleagues -- Being an effective interviewer -- Sacking people -- Delegating effectively -- Personal outsourcing -- Managing an under-performer -- Being a mentor -- How to stay engaged with your job -- How to motivate your staff -- Building a team -- Managing your way through a merger -- Running an away day -- Managing clever but lazy employees -- How to lead a U-turn -- 08 Goals, career planning, business education and other longer-term stuff -- How to set career goals -- Future proofing your career -- Should I do an MBA? -- Getting your employer to support your MBA -- Alternatives to MBAs -- How to live like a student when you're doing an MBA -- How to stay ahead of the curve -- How to benchmark yourself -- 09 Practical ways to get ahead -- Returning from maternity leave -- How to ask for a pay rise -- Working for an interim boss -- How to make a temporary contract into a permanent job -- How to leapfrog a superior -- How to change sector -- How to follow a failure -- Applying for internal positions -- How to cope with being passed over for promotion -- Returning to a former employer -- Working abroad -- How to come out of retirement -- How to deal with being underworked -- Being overqualified for the job -- Being thrown in at the deep end -- A big internal move -- 10 Slightly more abstract ways to get ahead -- How to replace a hero -- Boosting your ambition -- How to be a leader -- Being important and being liked -- Taking more risks -- How to prioritize -- Having the right attitude -- Commanding respect -- Being more confident -- 11 The stuff nobody likes at work -- Workplace fights -- Bouncing back from failure -- How to take criticism -- Overbearing colleagues -- Working for a struggling company -- Handling favouritism -- How to disagree with your boss.

Working with difficult colleagues -- Being the bearer of bad news -- Working for a bad boss -- How to make cuts -- How to handle a bad appraisal -- Dealing with calls for your resignation -- A career-limiting move -- Working for a company that's in disgrace -- Coping with idea thieves -- Dealing with a major falling out.