Contents -- Preface -- Acknowledgments -- Introduction -- Part I. Understanding Management and Leadership: The Science and the Philosophy -- 1. Management Processes -- Management and Leadership -- The Management Process -- Managerial Skills -- The Managerial Method -- Summary -- References -- 2. Theories of Management and Leadership -- Classical and Nonclassical Organization Theory -- General System Theory -- Experiential Learning -- Motivation -- Ethical Leadership -- Summary -- References -- Experiential Exercises: Ice-Breaking and Getting Acquainted -- Part II. How Managers Work: The Core -- 3. Knowing Self -- Conceptual Framework -- Point of View -- Leader Behavior Style -- Summary -- References -- 4. Diagnosing Others -- Maslow's Hierarchy of Needs -- Alderfer's E-R-G Model -- Hersey and Blanchard's Levels of Readiness -- McGregor's Theory X and Theory Y -- Argyris's Immaturity-Maturity Continuum -- Herzberg's Motivation-Hygiene Theory -- Summary -- References -- 5. Leader Behavior -- Definition of Leadership -- Common Leader Behavior Styles -- Components of Leader Behavior -- Leadership Models -- Determining Appropriate Leader Behavior Style -- Discussion of Applied Leader Behavior Theories -- Transactional and Transformational Leadership -- Leader Effectiveness -- Organizational Effectiveness -- Summary -- References -- 6. Diagnosing the Task -- The Vroom, Yetton, and Jago Managerial Decision-Making Model -- Application of the Decision-Making Model -- Discussion of the Decision-Making Model -- Summary -- References -- 7. Management in Action -- Assess the Information -- State the Problem or Goal -- Analyze the Problem or Goal -- Create Alternative Solutions -- Recommend an Action Plan -- Implementation and Evaluation -- The Management Process -- Summary -- References -- Experiential Exercises: Managerial Responsibilities.

Part III. Managerial Skills: The "How-To" Satellites -- 8. Communication Processes -- Definition of Communication -- The Communication Process -- Purposes of Communication -- Types of Communication -- How Managers Communicate -- Summary -- References -- 9. Power -- Power Defined -- Types of Power -- Sources of Power -- Uses of Power -- Summary -- References -- 10. Confident Communication -- Preparation -- Listening Skills -- Assertiveness -- Components of Assertiveness -- Appropriate Use of Assertiveness Techniques -- Monitoring One's Own Assertiveness -- A Final Note on Assertiveness -- Language Usage -- Conclusions -- Summary -- References -- 11. Conflict Resolution -- Definitions of Conflict -- Types of Conflict -- Causes of Conflict -- The Conflict Process -- Resolving Conflict -- Outcomes of Conflict -- Summary -- References -- 12. Time Management -- Philosophy of Time -- The Time Management Process -- Time Management Techniques -- Summary -- References -- Experiential Exercises: Managerial Skills-The "How-to" Satellites -- Part IV. Managerial Roles: The "Action" Satellites -- 13. Change Facilitator -- Force Field Analysis -- Levels of Change -- The Change Process -- Strategies of Change -- Resistance to Change -- Combatting Resistance to Change -- Summary -- References -- 14. Teacher -- Identify Learning Needs -- State the Teaching Priorities -- Develop Program Objectives -- Explore Teaching Strategies -- Recommend a Program -- Summary -- References -- 15. Team Builder -- Purposes for Studying Group Dynamics -- What to Observe in Groups -- Group Roles -- Processing Group Behavior -- Summary -- References -- 16. Interviewer -- What Is an Interview? -- Purposes of an Interview -- Types of Interviews -- Contingencies of the Interview -- Principles of Interviewing -- The Art of Interviewing -- Perceptions of Interviews -- Summary -- References.

17. Performance Appraiser -- Purposes of the Performance Appraisal -- Principles of Performance Appraisal -- Tactics of Performance Appraisal -- Performance Appraisal Methods -- A Personal Note on Appraisals -- Summary -- References -- Experiential Exercises: Managerial Roles-The "Action" Satellites -- Epilogue -- Author Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Y -- Z -- Subject Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W.