Contents -- Acknowledgements -- About the author -- Introduction -- What sort of a person is the project manager? -- 01 What is a project? -- A project's characteristics -- A successful project's characteristics -- How can projects deliver benefits? -- What is a project? -- What a project is not... -- What is project management? -- Business success - delivering projects -- Conclusion -- 02 Who's responsible for what? -- The principles of project organizational design -- A project's hierarchy of management -- Applying the principles in practice -- Some example project organization structures -- Conclusion -- 03 How do I know what 'success' looks like? -- The principles of defining project success -- Applying the principles in practice -- An example of project success criteria -- Conclusion -- 04 How do I plan... quality? -- Understanding a product-based approach to planning -- Using a product-based approach to planning -- Conclusion -- 05 How do I plan... timescales and budgets? -- Building the plan -- Refining the plan -- Conclusion -- 06 How do I identify and manage the risks? -- The principles of risk management -- Applying the principles in practice -- A word about contingency -- Conclusion -- 07 How do I initiate the project? -- The project life cycle -- Planning and conducting project initiation -- Conclusion -- 08 How can I keep the project under control? -- Management by exception -- The control cycle: plan -- The control cycle: delegate -- The control cycle: monitor, report and control -- Conclusion -- 09 What do I do when it's time to deliver? -- Project closure -- The post-project period -- Conclusion -- 10 What do I do next? -- Appendix A Role descriptions -- Portfolio management team -- Project steering group -- Sponsor -- Specialist authority -- User authority -- User forum -- Project manager -- Support/assurance function -- Glossary.

Acronyms -- Index.