Case studies on digital government
Title:
Case studies on digital government
Author:
Rocheleau, Bruce A.
ISBN:
9781599041797
9781591403531
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2007.
Physical Description:
electronic texts (xxii, 361 p. : ill.) : digital files.
Contents:
Chapter I. State of Wisconsin IT: Destroying the Barriers to Borderless Government / Matt Matt Miszewski -- Chapter II. Westchester County Case Study / Norman Jacknis, Scott Erik Fernqvist -- Chapter III. Repairing the Broken Information Technology Department / Glenn Trommels -- Chapter IV. Becoming an Enterprise: Developing an E-Governance Structure in Nevada County, California / Dave Bloch -- Chapter V. IT Governance at the City of Naperville, Illinois / Donald J. Carlsen -- Chapter VI. Cutting the Red Tape to Go Paperless / J. Louis Boglioli -- Chapter VII. Implementation of a Computerized Maintenance Management System (CMMS) for the City of Naperville Department of Public Utilities / Lawrence E. Gunderson -- Chapter VIII. Insuring a Successful ERP Implementation: Lessons Learned from a Failed Project at a State Public University / Kimberly Furumo -- Chapter IX. To Shop and Buy in L.A.: Mining Cost Out of Old Processes in Building a New Supply Chain for the City of Los Angeles / Paul W. Taylor -- Chapter X. Technology Contracting in the Public Sector / Milton L. Petersen -- Chapter XI. GovBenefits.gov: A Case Study in Government-to-Citizen Interaction / Curtis Turner -- Chapter XII. Tampa, Florida Internet-Based Customer Service Center / Steven M. Cantler -- Chapter XIII. Conquering the Invasion of Technology: E-Government and Property Tax Collections in the Stonewall County Tax Commissioner's Office / Saundra J. Reinke, Dwight D. Johnson --
Chapter XIV. Alaska Federal Health Care Access Network: Deploying Telemedicine Services in the 49th State / Bogdan Hoanca -- Chapter XV. YerelNet (Local Network): A Web Portal and Web-Enabled Communication Platform for Turkish Local Governments / Mete Yildiz -- Chapter XVI. The New York State Web Site: Accommodating Diversity Through a Distributed Management Structure / J. Ramon Gil-Garcia, Sharon S. Dawes -- Chapter XVII. Bureau of Housing Services (BHS) / Luis Felipe Luna-Reyes ... [et al.] -- Chapter XVIII. A Collaborative Communications Center and Public Safety Data Systems / Jerome A. Schulz, Richard Tuma -- Chapter XIX. The Challenges of Building a Knowledge Management System for Local Collaboration / Yu-Che Chen, Kurt Thurmaier -- Chapter XX. Using GIS to Generate Spatial Datasets for Public Management and Analysis: A Description of the Enterprise Zone Fiscal Impact Project in Indiana / Jim Landers -- Chapter XXI. The Techonomic Divide / Alex Petit, Anthony Caranna.
Abstract:
IT practitioners in government and computer science programs represent a significant population of professionals constantly attempting to obtain information on the latest research in public management, digital government, and other governmental information management subject matter. Case Studies on Digital Government is dedicated to detailed case studies of information management in government; it includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-Based customer response systems, and cross-agency shared systems. It contains case studies written by practitioners.
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-177-3