Intro -- Preface -- Chapter Outline -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- Part I: Context and Project Background -- Chapter 1: ``Leapfrog Technology:́́ Locating Older (South) Africans at the ICT Interface -- 1.1 Introduction -- 1.2 Background Trends -- 1.2.1 Poverty, Unemployment, Illiteracy and Social Protection -- 1.2.2 Migration -- 1.2.3 HIV and AIDS -- 1.2.4 Rise in Non-Communicable Diseases -- 1.2.5 Families and Intergenerational Relations -- 1.3 Ageing in (South) Africa -- 1.3.1 Demographic Transition -- 1.3.2 Epidemiological Transition -- 1.4 ICT Penetration in (South) Africa -- 1.5 Locating Older Persons at the ICT Interface -- 1.5.1 Key Cross-Cutting Strategic Considerations -- 1.5.2 Key Domains for Older Persons at the ICT Interface -- 1.6 Conclusion -- References -- Chapter 2: Municipal Service Delivery to Older Persons: Contextualizing Opportunities for ICT Interventions -- 2.1 Municipal Service Delivery for all Ages -- 2.2 A Law and Policy Framework that Protects, Enables, and Directs -- 2.2.1 International Policy Calling for Inclusivity at the Local Level -- 2.2.2 A South African Law and Policy Framework that Protects the Vulnerable, Enables Action, and Directs those Responsible for... -- 2.3 Baseline Assessment of What Transpires in Relation to Service Delivery -- 2.3.1 Perspectives of Local Government Officials -- 2.3.1.1 Method -- 2.3.1.2 Findings -- 2.3.2 Perspectives of Older Citizens -- 2.3.2.1 Method -- 2.3.2.2 Findings -- 2.4 Critical Reflections towards ICT Interventions -- 2.5 Conclusion -- References -- Chapter 3: Older South Africans ́Access to Service Delivery through Technology: A Process Overview -- 3.1 Introduction -- 3.2 The Research Journey -- 3.3 Data-Collection Initiatives -- 3.3.1 Communities and Stakeholders in Context -- 3.3.1.1 Communities.

3.3.1.2 Stakeholders -- 3.4 Self-Funded Study (2014)iGNiTe: Older Individuals ́Cell Phone Use and Intra/Intergenerational Networks -- 3.4.1 Questionnaire -- 3.4.2 Qualitative Data-Collection Methods -- 3.4.3 Older Individuals ́Participation -- 3.5 Funded Project (2017): we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT -- 3.5.1 Revised Questionnaire -- 3.5.2 Qualitative Data -- 3.5.3 Older Individuals ́Participation -- 3.6 Approaches Adopted -- 3.7 Social Engagement Facilitation Strategies -- 3.7.1 Familiarity with Sociocultural Context -- 3.7.2 Dyads and Small Groups -- 3.7.3 Socializing -- 3.8 Dissemination -- 3.8.1 Older Persons -- 3.8.2 SALGA and Age-in-Action -- 3.8.3 Department of Public Service and Administration (DPSA) -- 3.9 Conclusion -- References -- Part II: Principles, Processes and Applications -- Chapter 4: Situationally and Relationally Guided Ethical Conduct for Researchers: A Community-Based Research Project to Design... -- 4.1 The Dilemma of Conducting Community-Based Research Ethically from a Universalist Perspective -- 4.2 we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT -- 4.2.1 Research Team -- 4.2.1.1 Researchers -- 4.2.1.2 Student Fieldworkers -- 4.2.2 Communities -- 4.3 Project Phases Guided by Situatedness and Relationality -- 4.3.1 Planning Phase -- 4.3.2 Implementation Phase -- 4.3.3 Dissemination Phase -- 4.4 Broad Guidelines for Community-Based Research -- 4.5 Conclusion -- Appendix -- References -- Chapter 5: Developing a Questionnaire to Investigate Older Individuals ́Cell Phone Use and Age-Inclusive Implementation throug... -- 5.1 Introduction -- 5.2 The iGNiTe Questionnaire (Older Individuals ́Cell Phone Use and Intra/Intergenerational Networks) -- 5.2.1 Participants and Data Collection.

5.2.2 Statistical Analysis and Results from the iGNiTe Questionnaire -- 5.3 The we-DELIVER Questionnaire (Holistic Service Delivery to Older People by Local Government through ICT) -- 5.3.1 Structure of the we-DELIVER Questionnaire -- 5.3.2 Translation and Pilot Study -- 5.3.3 Data Collection and Participants -- 5.3.4 Statistical Analyses and Results -- 5.3.4.1 Descriptive Statistics and Reliability -- 5.3.4.2 Confirmatory Factor Analysis (CFA) -- 5.3.4.3 Exploratory Factor Analysis -- 5.4 AGeConnect Questionnaire (Age-Inclusive eConnections Between Generations for Interventions and Cell Phone Technology) -- 5.4.1 Structure of the AGeConnect Questionnaire -- 5.4.2 Guidelines for Using the AGeConnect Questionnaire -- 5.5 Conclusion -- AGeConnect QUESTIONNAIRE -- References -- Chapter 6: Older South Africans ́Cell Phone Use in Diverse Settings: A Baseline Assessment -- 6.1 Contextualization -- 6.2 Research Method -- 6.2.1 Participants -- 6.2.2 Data-Collection Tools -- 6.2.3 Data Analysis -- 6.3 Results -- 6.3.1 Cell Phones in the Context of Older Participants -- 6.3.2 Utilization -- 6.3.3 Social Networks around Cell Phone Use -- 6.3.4 Knowledge, Skills, and Attitude -- 6.4 Discussion of Results -- 6.5 Implications of Results for ICT Interventions -- 6.6 Limitations -- 6.7 Conclusion -- References -- Chapter 7: Intergenerational Experiences around Older Persons ́Cell Phone Use in Formal Public Domains -- 7.1 Introduction -- 7.1.1 Intergenerational Interactions in Informal and Formal Contexts in the Private and the Public Domain -- 7.1.2 Theoretical Framework -- 7.2 Method -- 7.2.1 Research Context and Participants -- 7.2.2 Procedure and Data Collection -- 7.2.3 Data Analysis -- 7.3 Findings -- 7.3.1 Generational Perspectives of Older Participants and Student Fieldworker Participants.

7.3.1.1 Older Participants Perspectives of Younger People Familiar to Them -- 7.3.1.2 Student Fieldworkers ́Perspective of Older Persons -- 7.3.2 Outcomes of the Intergenerational Activity -- 7.3.2.1 Older Participants in Relation to Younger Student Fieldworker Participants and Younger Relatives -- 7.3.2.2 Student Fieldworkers in Relation to Older Participants and Familiar Older Persons -- 7.3.3 Creating an Optimal Context for Interactions -- 7.4 Discussion -- 7.5 To Conclude -- References -- Chapter 8: Yabelana: Designing and Introducing an Age-Inclusive and Context-Specific Information and Communication (ICT) Ecosy... -- 8.1 Conceptual Boundaries around Age-Inclusive and Context-Sensitive ICT -- 8.2 Phase 1: Older ICT Users ́Situatedness, Needs and Preferences, and Social Systems -- 8.2.1 Contextualizing Older South African ICT Users -- 8.2.2 Older ICT Users in South Africa -- 8.2.3 Intergenerational Relations (a Facilitating Social System) -- 8.3 Phase 2: Technology Artefact: Name, Design, and Populate with Information -- 8.3.1 Assign a Name to the ICT Artefact and Design Appropriate Branding -- 8.3.2 Design ICT Ecosystem Consisting of a Website, App and USSD Code -- 8.3.3 Populate the Yabelana Ecosystem with Service Provider Information -- 8.4 Phase 3: Introduce Yabelana through Student Fieldworkers (as the Facilitating Social System) -- 8.5 Phase 4: Improve the Yabelana App and USSD Code -- 8.5.1 Reflections of Student Fieldworkers and Older Individuals -- 8.5.2 Recommendations to Improve the Use of Yabelana (App and USSD Code) -- 8.6 Conclusion -- References -- Part III: Age-Inclusive ICT Design and Further Developments -- Chapter 9: Inclusion of Marginalized Older Individuals in Artefact Design: Reflections and Recommendations -- 9.1 Introduction -- 9.2 Six Actions to Design a Technology Artefact -- 9.2.1 Describe the Problem.

9.2.2 Define the Problem -- 9.2.3 Relate to Key People about the Problem -- 9.2.4 Generate an Action Plan -- 9.2.5 Act to Alleviate the Problem -- 9.2.5.1 Gap Analysis -- 9.2.5.2 Conceptual Design -- 9.2.6 Evaluate the Effectiveness of the Action -- 9.3 Including Older Individuals in Technology Artefact Design: A Critique -- 9.4 Recommendations -- 9.5 An Open Ending -- References -- Chapter 10: Digital Divide and Digital Inclusion: Juxtaposed Realities and eInclusive Prospects for Older Persons -- 10.1 Introduction -- 10.2 Problematizing the Ageing-Technology Interface -- 10.3 Transferable Knowledge for eInclusion of Older Persons -- 10.3.1 Intergenerational Approach -- 10.3.2 Intergenerational Contact Zones -- 10.3.3 Planned Intergenerational Programming for eInclusion -- 10.3.4 Older User-Centric Participation towards eInclusion -- 10.4 The Bottom Line: Person and Technology/Environment Fit -- References -- Index.