Preliminaries -- CONTENTS -- Preface to the Third Edition -- Acknowledgments -- Advance Organizer for This Book -- Trends Influencing Succession Planning and Management -- Moving to a State of the Art Approach -- Competency Identification and Values Clarification Keys to Succession Planning and Management -- Making the Case for Major Change -- Starting a Systematic Program -- Refining the Program -- Assessing Present Work Requirements and Individual Job Performance -- Assessing Future Work Requirements and Individual Potential -- Developing Internal Successors -- Assessing Alternatives to Internal Development -- APPENDIX I I Case Studies on Succession Planning and Management -- Notes -- Index -- About the Author.