Cover -- Contents -- Preface -- Introduction and background -- 1 The outsourcing market -- Introduction -- The global market -- Global market drivers -- Summary -- 2 Regional logistics markets -- Introduction -- Europe, the Middle East and Africa (EMEA) -- The Americas -- Latin America -- Asia Pacific (APAC) -- Australasia -- Summary -- 3 Outsourcing operations and services -- Introduction -- Outsourcing operations -- Breakdown of broad service types -- Value-added services -- Summary -- 4 Major providers -- Introduction -- The overall 3PL market -- Growth of the 3PL market -- Global providers -- European providers -- US providers -- Asia Pacific providers -- Summary -- 5 Key drivers -- Introduction -- Outsourcing context -- Business drivers -- Logistics drivers and drawbacks -- The critical factors of choice -- Summary -- 6 Current issues and influences -- Introduction -- External issues influencing logistics outsourcing -- Internal outsourcing issues -- Summary -- 7 The selection process -- Introduction -- General approach -- Detailed steps -- The contract -- Summary -- 8 Outsourcing management -- Introduction -- Need for management -- Managing the relationship -- Implementation planning -- Why monitor outsourced logistics operations? -- Different approaches to cost and performance monitoring -- What to measure against? -- An operational planning and control system -- An approach to monitoring a 3PL -- Detailed metrics and KPIs -- Influencing factors -- Did we get it right? -- Summary -- 9 4PLs and beyond -- Introduction -- Understanding 4PL -- Choosing a 4PL provider -- The 4PL perspective -- The reality and development of 4PL -- The future for outsourcing and 3PLs -- Summary -- Abbreviations -- References -- Index.