Title page -- CIP data -- Contents -- Figures and Tables -- Foreword -- Notes to the Reader -- Acknowledgements -- About the Authors -- Chapter 1 Supply Chain Management Briefing -- Define Your Requirements -- Select a Supplier -- Award the Business -- Build and Strengthen Relationships -- Monitor the Performance -- The Enterprise Processes -- Chapter 2 Define Requirements -- General Concepts of Procurement Control -- Design -- Contract/Order Review -- Chapter 3 Select Suppliers -- Supply Chain Background -- Supply Chain Council and the SCOR Model -- Organizational Requirements Planning -- Sourcing -- Strategic Sourcing -- Sourcing Alternatives -- Outsourcing -- Sourcing Documents -- Supplier Selection and Evaluation -- Supplier Evaluation Criteria -- Supplier Evaluation and Selection Survey -- Approved Supplier List -- Supplier Certification -- Chapter 4 Award Contracts -- Purchasing Function -- Legal Aspects of Purchasing -- Competition -- Terms and Conditions -- Understanding Cost -- Specification and Design Responsibility and Approach -- Types of Agreements -- Team Supplier Selection -- Negotiations -- Purchase Order Process -- Contract Risk Management -- Performance Rules -- Chapter 5 Build Relationships -- Supply Chain Relationships -- Supplier Relationship Management -- Customer Relationship Management -- Relationships Based on Criticality -- Competition and Strategies -- Manage Surplus Inventory and Maximize Agility -- Customer-Supplier Value Creation Paradigm -- Value Propositions -- Supply Chain Maturity Model -- Supplier Partnerships -- Principles of Supplier Partnerships -- Working Out Partnerships and Collaboration -- Key Factors in Partnerships -- Formal Dispute Resolution -- Intellectual Property -- Professional Ethics -- Chapter 6 Monitor Supplier Performance -- Why Performance Management for Suppliers?.

Verification of Ordered Items -- What Performance Should be Evaluated? -- Elements of a Supplier Management Process -- Best Practices -- Chapter 7 Supply Chain Management Processes -- Supply Chain Defined by the Experts -- The SCOR Model -- Plan -- Sourcing -- Make -- Delivery and Warehousing -- Returns -- Measuring Supply Chain Performance -- Risk Management -- Appendix A Obsolescence Management -- Appendix B Supplier Assessment Tool -- Directions for Auditor or Assessor -- Supply Chain Glossary -- Bibliography -- Index.