Cover Page -- Title Page -- Copyright Page -- Dedication Page -- Contents -- List of Figures and Tables -- Acknowledgments -- Chapter 1. Why Enterprise Transformation? -- Paradigms of Change -- Going Beyond Lean -- What Is an Enterprise? -- The Value Proposition -- Seeing Things Holistically -- Chapter 2. The Seven Principles of Enterprise Transformation -- Principle: Adopt a Holistic Approach to Enterprise Transformation -- Principle: Secure Leadership Commitment to Drive and Institutionalize Enterprise Behaviors -- Principle: Identify Relevant Stakeholders and Determine their Value Propositions -- Principle: Focus on Enterprise Effectiveness Before Efficiency -- Principle: Address Internal and External Enterprise Interdependencies -- Principle: Ensure Stability and Flow Within and Across the Enterprise -- Principle: Emphasize Organizational Learning -- Chapter 2 Takeaways -- Chapter 3. A Roadmap to Successful Enterprise Transformation -- Why Enterprise Transformation Fails -- Avoid Failure with the Roadmap -- Enterprise Transformation and Strategic Planning -- Strategic Cycle: Determine the Strategic Objectives and Engage the Leadership -- Planning Cycle: Understand, Envision, Design, Align -- Execution Cycle: Nurture, Embed, Implement, Coordinate -- Chapter 3 Takeaways -- Chapter 4. Transformation Leadership -- Strategic Perspectives -- Urgency -- Enterprise Thinking -- Executive Buy-In -- Executive Transformation Council -- How It All Comes Together -- Chapter 4 Takeaways -- Chapter 5. The Stakeholder Lens -- Stakeholder Identification -- Stakeholder Prioritization -- Stakeholder Value Elicitation -- Stakeholder Value Exchange Analysis -- Chapter 5 Takeaways -- Chapter 6. The Process Architecture Lens -- Identify Enterprise Processes -- Collect Enterprise Process Data -- Develop the Enterprise Process Map -- Analyze the Enterprise Process Map.

Analyze the Enterprise Process Interactions -- Chapter 6 Takeaways -- Chapter 7. The Performance Measurement Lens -- The Actual Metrics Matter -- Select and Structure a System of Metrics -- Develop and Sustain an Enterprise Performance Measurement System -- Performance Measurement Systems and Transformation -- Chapter 7 Takeaways -- Chapter 8. The Integrative Lenses -- The Alignment Lens -- The Resource Lens -- The Maturity Lens -- The Waste Lens -- Bringing the Lenses Together -- Chapter 8 Takeaways -- Chapter 9. Preparing To Transform -- Begin with the Current State -- Set Long-Term Goals -- Articulate What the Future Enterprise Looks Like -- Align the Enterprise Infrastructure -- Is the Enterprise Organized to Support Transformation? -- Does the Enterprise Have the Information Systems It Needs? -- Will the Enterprise's Policies Promote Transformation? -- Are the Enterprise Metrics Appropriate for Transformation? -- Who Are Your Change Agents? -- Chapter 9 Takeaways -- Chapter 10. Transformation Planning -- Identify Focus Areas -- Select and Sequence Enterprise Projects -- Develop Actionable Projects -- Develop the Transformation Plan -- Chapter 10 Takeaways -- Chapter 11. Executing The Transformation Plan -- Communicate the Transformation Plan -- Provide Education and Training -- Implement Projects and Track Their Progress -- Monitor Overall Transformation Progress -- Nurture the Transformation and Embed Enterprise Thinking -- Capture and Diffuse the Lessons Learned -- Adjust and Align the Planning and Execution Cycles -- Reentering the Strategic Cycle -- Chapter 11 Takeaways -- Chapter 12. Enterprise Transformation From Inception to Implementation -- Background on the Enterprise -- Strategic Issues -- Strategic Objectives -- StayCool's Stakeholder Lens -- StayCool's Process Architecture Lens -- StayCool's Performance Measurement Lens.

StayCool's Alignment Lens -- StayCool's Resource Lens -- StayCool's Maturity Lens -- StayCool's Waste Lens -- StayCool's Future-State Vision -- StayCool's Focus Areas -- Revisiting Transformation Through the Seven Principles -- Appendix A. Lean Enterprise Self-Assessment Tool: Case Studies -- Appendix B. A Brief Comparison of Other Approaches to Process Analysis -- Endnotes -- Key Terms -- Index -- Footnote -- ch01 -- ch01_fn01.