CONTENTS -- PREFACE -- PART I THE PRODUCTIVE APPRAISAL -- CHAPTER 1 WHAT'S THE POINT? -- CHAPTER 2 IT'S AS EASY AS ONE, TWO, THREE -- CHAPTER 3 FACE-TO-FACE -- PART II HOW TO MAKE IT HAPPEN: ADVANCE PREPARATIONS -- CHAPTER 4 PLAN FOR THE FUTURE -- CHAPTER 5 DOCUMENT, DOCUMENT, DOCUMENT -- CHAPTER 6 PREPARE YOURSELF -- CHAPTER 7 PREPARE YOUR EMPLOYEE -- PART III COMMON PROBLEMS AND EFFECTIVE SOLUTIONS -- CHAPTER 8 WHEN YOU DISAGREE ON ROLES AND GOALS -- CHAPTER 9 WHEN THE NEWS IS BAD -- CHAPTER 10 WATCH OUT FOR PITFALLS -- PART IV WRAPPING IT UP -- CHAPTER 11 THE POST-APPRAISAL MEETING -- CHAPTER 12 YOU'RE READY TO GO -- INDEX -- ABOUT THE AUTHORS.