Title -- Copyright -- Contents -- List of Tools -- Foreword by James M. Kouzes and Barry Z. Posner -- How to Use This Book -- What Is a Hidden Leader? -- Chapter 1: The Dynamics of Hidden Leadership -- The End Result: Fulfilling the Value Promise -- The Four Facets of Hidden Leadership -- Chapter 2: Identify Hidden Leaders -- When One Characteristic Is Missing -- When One Characteristic Dominates -- Worksheet: Evaluate a Hidden Leader -- Chapter 3: Enable Integrity -- How Do You Recognize Integrity? -- Worksheet: Identify Integrity -- How Can You Support Integrity? -- Does Your Culture Support Integrity? -- What Can You Do to Enable Cultural Integrity? -- Can You Teach Integrity? -- Worksheet: Evaluate Your Company's Integrity -- Chapter 4: Build Essential Relational Skills -- The Source of Relational Leadership -- Developing Essential Relational Skills -- Identifying Relational Leaders -- Worksheet: Assess a Relational Leader -- Identifying Relational Cultures -- Assessment: Your Organization's Culture -- Building Essential Relational Skills Within Your Culture -- Chapter 5: Create a Focus on Results -- Evaluating a Focus on Results -- Worksheet: What Kind of Leader? -- Building Individual Engagement -- Maintaining Individual Engagement -- Chapter 6: Instill Customer Purpose -- Customer Purpose Isn't Customer Service -- The Source of Customer Purpose -- Worksheet: Assess the Customer-Purposed Hidden Leader -- Create Customer Purpose -- Chapter 7: Measure Performance -- Measurement = The Norm -- Why Measure Performance? -- Effective Performance-Measurement Systems -- How Well Do You Measure Performance to Improve? -- Assessment: Evaluate Your Perfomance-Measurement System -- Chapter 8: Engaging Hidden Leaders -- From Hidden to Overt -- What About Potential Hidden Leaders? -- Enabling Hidden Leadership -- Epilogue: Making the Hidden Visible.

Acknowledgments -- Appendix: Tools to Discover and Develop Hidden Leaders -- Notes -- Bibliography -- Index -- About the Authors -- Free Sample Chapter from Lead with a Story by Paul Smith.