Cover -- Contents -- List of Figures -- List of Tables -- Acknowledgements -- About the Authors -- Commonly Used Analysis Acronyms and Initialisms -- Commonly Used Military Acronyms and Initialisms -- Glossary -- 1 Introduction -- Why CWA for Command and Control? -- Structure of the Book -- 2 It's a Complex World -- Introduction -- Complexity -- Command and Control C2 -- What Makes CWA Different From Other Human Factors Methods? -- The Framework -- Framework for Conducting CWA -- Work Domain Analysis -- Control Task Analysis -- Strategies Analysis -- Social Organisation and Cooperation Analysis -- Worker Competencies Analysis -- Chapter Summary -- 3 Interaction Design -- Chapter Introduction -- Interface Design or Interaction Design? -- Interface Design Principles -- Developing Displays -- Grouping Displays -- Physical and Functional Interfaces -- Metaphoric References -- When Mental Models are Incorrect -- Standardise Approaches -- What are We Designing? - A Case Study for Military Planning -- Chapter Summary -- 4 Application of CWA in Familiar Domains -- Chapter Introduction -- An iPod -- Introduction -- The Analysis -- Work Domain Analysis -- Control Task Analysis -- Strategies Analysis -- Conclusions -- Chapter Summary -- 5 Applications of CWA in a Complex World -- Chapter Introduction -- Design - CWA of Rotary Wing Military Mission Planning System -- Data Collection -- Analysis Results -- Conclusions -- Evaluation - Using Work Domain Analysis to Evaluate the Impact of Digitisation on Command and Control -- Method -- Results -- Conclusions -- Chapter Summary -- 6 Using CWA to Design for Dynamic Allocation of Function -- Chapter Introduction -- CWA of the Sensor to Effecter Paradigm -- The Domain -- The Analysis -- Conclusions -- Design for the Sensor to Effecter System -- Chapter Summary -- 7 Designing Interfaces Using CWA.

Chapter Introduction -- New Warfare -- Effects Based Operations (EBO) -- The Comprehensive Approach -- Synthesising CWA and EBO -- Benefits of This Type of Representation -- A Contemporary Planning Approach -- Development of Visualisation Ideas -- The Synthesis of EBO and CWA -- Display Ideas -- Experiments -- Phase 1 - Interpretation of Existing Displays -- Phase 2 - Ease of Generation and Usability of Displays -- Experimental Conclusions -- Chapter Summary -- 8 Development of a CWA Software Tool -- Introduction -- Why Do We Need a Software Tool? -- What Should the Tool Do, and How Should It Do It? -- The Benefits of the Tool -- Using the Tool -- Analysis Information -- Phase 1 - Work Domain Analysis (WDA) -- Phase 2 - Control Task Analysis (ConTA) -- Phase 3 - Course of Action / Strategies Analysis (StrA) -- Phase 4 - Social Organisation and Cooperation Analysis (SOCA) -- Phase 5 - Worker Competencies Analysis -- Compilation -- Summary -- Chapter Summary -- 9 Does the Tool Make the CWA Process any Quicker or Easier? -- Chapter Introduction -- CWA of an Armoured Battlegroup in the Quick Attack -- The Analysis -- Conclusions -- Chapter Summary -- 10 Conclusions -- Is CWA Useful for the Analysis, Development and Evaluation of 'Commandand Control' Systems? -- Can it Cope with Complexity and Different Units of Analysis (Artefacts to Dynamic Systems)? -- What Are the Limits of CWA? -- Developments and Directions for Future Work -- Linking the Phases -- Extending CWA -- Closing Remarks -- Appendix: Can it be Taught? -- Bibliography -- Index.