Oracle Enterprise Manager Grid Control 11gR1: Business Service Management -- Table of Contents -- Oracle Enterprise Manager Grid Control 11gR1: Business Service Management -- Credits -- About the Authors -- About the Reviewers -- www.PacktPub.com -- Support files, eBooks, discount offers, and more -- Why subscribe? -- Free access for Packt account holders -- Instant updates on new Packt books -- Preface -- What this book covers -- What you need for this book -- Who this book is for -- Conventions -- Reader feedback -- Customer support -- Errata -- Piracy -- Questions -- 1. Business Service Management: An Overview -- Complexity in data centers -- Modeling -- DBA perspective: An example -- Composite view: An example -- Business view: An example -- Target modeling -- Systems and groups modeling -- Services modeling -- System-based service model -- Synthetic transaction-based service model -- Information Technology Infrastructure Library guidelines -- Summary -- 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1 -- Oracle Enterprise Manager concepts -- Flavors of Oracle Enterprise Manager -- OEM Database Control -- OEM application server and Fusion Middleware Control -- OEM Grid Control (GC) -- OEM Grid Control 11gR1 architecture -- Oracle management agent -- Local monitoring -- Remote monitoring -- Oracle Management Service (OMS) and console -- Target modeling -- Target discovery -- Agent-monitored and repository targets -- Availability management -- Performance management -- Alerts -- Target home page -- Passive and active monitoring -- Composite targets -- Group targets -- System targets -- Service targets -- Service-level management -- Product and management focus areas in OEM 11gR1 -- Summary -- 3. Modeling Groups and Systems -- Groups modeling with OEM Grid Control -- Types of groups in OEM Grid Control.

Integrator defined group types -- Group types and availability management -- Creating groups in OEM Grid Control -- Normal group -- General tab -- Charts tab -- Columns tab -- Dashboard tab -- Privilege propagating group -- Converting normal groups to privilege propagating groups and vice versa -- Redundancy group -- Target type selection -- General tab -- Monitoring and managing group targets -- Group home page -- General region -- Alerts region -- Blackout region -- Policy Violations region -- Security Policy Violations region -- Recommended Security Patches region -- Related Links region -- Redundancy group home page -- Group monitoring -- Configuration change monitoring -- Monitoring selected metrics of members -- Charts and historical metric trends -- Group management -- Access management -- Administration of members -- Editing a group -- Systems modeling with OEM Grid Control -- Types of system targets in OEM Grid Control -- System targets and availability management -- Creating system targets in OEM Grid Control -- Creating a system target flow -- Components tab -- Topology tab -- Charts tab -- Columns tab -- Dashboard tab -- Monitoring and managing system targets -- System home page -- Services region -- System charts -- System administration -- System components -- System topology -- Configure system -- Summary -- 4. Modeling Services -- Service modeling with OEM Grid Control -- Introduction to services -- Business services as targets in OEM Grid Control -- Passive and active monitoring -- Passive monitoring -- Active monitoring -- Business service availability management -- Introduction to service availability -- Availability based on system -- Key components -- Availability based on service test -- Key beacons -- Key tests -- Service targets supported in OEM Grid Control -- Web application -- Forms application -- Generic service.

Aggregate service -- Out of box custom services -- Creating services based on a system target -- Creating generic services based on a system -- Create generic service: General step -- Create generic service: Availability step -- Create generic service: Performance metrics step -- Create generic service: Usage metrics step -- Create generic service: Review step -- Creating services Using command-line scripts -- Monitoring services -- All services page -- Status column -- Performance alerts -- Usage alerts -- System details -- Key tests -- Monitoring beacons -- Generic service home page -- General section -- Key component summary region -- All service alerts region -- Performance and usage region -- Key test summary region -- Service charts tab -- System tab -- Topology tab -- Service blackouts -- Creating a service blackout -- Properties step -- Schedule step -- Review step -- Availability status history -- Editing services -- System configuration -- Availability definition -- Root cause analysis -- Configuration -- Service failure: Diagnostics using root cause analysis -- Automatic root cause analysis -- Manual root cause analysis -- Summary -- 5. Service Modeling Using Synthetic Transactions -- Active monitoring with OEM Grid Control -- Introduction to active monitoring -- Beacons -- Service tests -- Licensing information -- Creating services based on service tests -- Creating Generic Service based on host ping test -- Creating Generic Service: General step -- Creating Generic Service: Availability step -- Creating Generic Service: Service test step -- Creating Generic Service: Beacons step -- Creating Generic Service: Performance metrics step -- Creating Generic Service: Usage metrics step -- Creating Generic Service: Review step -- Creating services based on command-line scripts -- emcli create_service verb -- Prominent service test types.

Host ping service test type -- FTP service test type -- HTTP ping service test type -- LDAP service test type -- Web service (SOAP/REST) service test type -- Other test types -- Custom script test type -- Advanced service test type: Web transaction -- Web transaction recording -- Steps and step groups -- Web transaction playback options -- Debugging issues related to web transactions -- Monitoring services based on service tests -- All Service page -- Generic Service home page -- Key test summary section -- Test Performance tab -- Monitoring all service tests and all beacons -- Monitoring a single service test: Test home page -- Configuring metric thresholds and collection frequency for service test metrics -- Past changes and pending changes -- Monitoring beacon Targets -- Beacon home page -- Beacon monitored targets -- Watch Lists -- Host ping using network watch list -- HTTP ping using URL watch list -- Ad hoc execution using the Test option -- Summary -- 6. Modeling Service Metrics -- Metric collection using OEM Grid Control -- Metrics -- Collection interval -- Metric thresholds and alerts -- Service target metrics -- Availability -- Performance metrics -- Usage metrics -- Business metrics -- Metric promotion for service targets -- Metric promotion based on system components -- Metric promotion based on service tests -- Service metric creation using OEM Grid Control console -- Performance metrics -- Usage metrics -- Service metric creation using command line -- emcli set_metric_promotion verb -- Editing service target metrics -- Configuring metric collections and advanced settings -- Monitoring service metrics -- Monitoring metrics in the service home page -- Monitoring metrics in the charts page -- Monitoring service metric alerts -- Service metric alerts in service target home page -- Service metric alert details.

Diagnosing metric promotion issues -- Manual diagnostics -- Diagnostics using promoted metrics diagnostics doctor -- Summary -- 7. Service-Level Management -- Service-level agreements -- Service-level management -- Service-level management in OEM Grid Control -- Service-level rule -- Metrics used for service-level computation -- Actual Service-level (%) computation -- Defining service-levels in OEM Grid Control -- Expected service-level -- Actual service-level -- Business hours -- Availability criteria -- Performance criteria -- Monitoring service-levels using OEM Grid Control -- Monitoring service-levels in service home page -- Service-level Details page -- Summary -- 8. Modeling Composite Business Services -- Introduction to composite business services -- Aggregate service targets in OEM Grid Control -- Modeling availability -- Modeling key performance indicators -- Modeling service levels -- Creating aggregate service targets -- Using OEM Grid Control console -- Add aggregate service: Subservices tab -- Add aggregate service: Performance tab -- Add aggregate service: Usage tab -- Using command-line scripts -- emcli create_aggregate_service verb -- Editing aggregate service targets -- Monitoring aggregate service targets -- Aggregate service home page -- General section -- Subservices region -- Performance and usage region -- Alerts region -- Aggregate service charts tab -- Topology tab -- Diagnostics using Root Cause Analysis -- Root Cause Analysis details -- Root Cause Analysis configuration -- Summary -- 9. Real-Time Business Service Monitoring -- Real-time monitoring in OEM Grid Control -- Reports in OEM Grid Control -- Reports customization -- Report Definition: General tab -- Report Definition: Elements tab -- Report Definition: Schedule tab -- Report Definition: Access tab -- Dashboards in OEM Grid Control -- Desktop widgets.

Group and system monitoring dashboards.