Virtual Banking -- Contents -- Foreword -- Preface -- Acknowledgments -- INTRODUCTION: Innovating through Scarcity -- The Influence of Cloud on Innovation -- The Influence of Smartphones -- Big Data = Big Driver of Innovation -- Taking a Cue from Retailing -- The Enemy of My Enemy Is My Friend -- Reconciling Innovation and Regulation -- In Search of New Payment Revenue Streams -- New Skill Sets for a New Era -- A Road Map for This Book -- Notes -- CHAPTER 1 Consumer Empowerment Knocking at the Door: How Mobile Is Reshaping Consumer Expectations in Financial and Retail -- How Mobile Is Changing Consumer Behavior -- Mobile Is Blurring the Lines between Digital and Physical -- Mobile Learnings from PayPal and Square -- Mobile Commerce through Tokenization -- The Mobile Camera-It's Not Just for Pictures Anymore! -- The Mobile Microphone-Offers and Payments through Soundwaves! -- NFC's Rebound and the Promise of Host Card Emulation -- Apple's Passbook -- The Apps Phenomenon -- The Uber-ization of Mobile -- "Top of Wallet" to "Top of Mobile" -- The Case of Braintree and Simple -- The QR Code -- What Banks Can Learn from Starbucks -- Leveling the Playing Field with LevelUp -- From Mobile Banking to Tablet Banking -- Mobile Models for the Emerging Markets -- What's Next? More of the Same -- Notes -- CHAPTER 2 Social and Financial Services: Maintaining Relationships and Relevance through Social strategies -- Digital, Data, and the Future of Banking -- Social Media Experiences in Banking -- Gamification -- Personal Financial Relationship Mapping -- Capitalizing on Social Banking -- Moven: Delivering Banking through Social Context -- Moven: Delivering Banking through Social Context -- Social Banking in Europe and Asia -- Social Login, Sharing, and Top of Wallet -- Peer-to-Peer Lending: Blending Social and Banking.

Beyond the Hype: Partnering for the Future with Peer-to-Peer Lenders -- Lending Club: A Win-Win for Banks and Their Customers -- Takeaways for Banks -- An Investor's Perspective on Social Banking and the Emergence of Bitcoin -- Message To Banks: Be a Smaller Part of a Bigger Pie -- Notes -- CHAPTER 3 Connected Financial Commerce: Location-Based Services, Mobile Commerce, and Digital Wallets -- The "Local" Digital Wallet -- The New Retail Experience -- Retail 2.0 and Its Effect on Payments -- Entrepreneurs, Developers, and Financial Services -- Context Banking: The Next Step -- Low-Energy Bluetooth, Hardware, and the Future of Commerce -- iBeacon and EasyPay: The Future of In-Store Payments? -- PayPal's iBeacon: Proximity and Context -- Google Glass for Finances -- In Search of the Digital Wallet -- Personal Financial Management -- Coupons -- Shopping Tools -- Loyalty and Prepaid -- Tickets and Passes -- The Who's Who of Digital Wallets -- Google -- LifeLock (formerly Lemon Wallet) -- PayPal -- Carriers -- Retailers -- Square Wallet -- What's Next? -- Notes -- CHAPTER 4 Innovating with Big Data and Open Platforms: Competing in a World of Unlimited Data and Storage -- The Rise of Platform Services -- Application Programming Interfaces (APIs) for Online and Mobile Commerce -- Coping Strategies for Banks -- PayPal's Bold Bet: Unleashing Innovation through an Open Platform -- App Stores for Banks: Will It Work? -- What's Next? -- Notes -- CHAPTER 5 Math-Based Currencies: How Bitcoin May Prove Transformational to the Financial Services Industry -- Entering the Age of Context -- Intro to Math-Based Currencies -- Why "Math-Based Currencies"? -- MBCs Are a Reality -- History of Digital Currencies -- Math-Based Currency Characteristics -- Bitcoin: The First MBC -- Bitcoin's Brief History -- Is It Bitcoin, bitcoin, or Just BTC -- Bitcoin Is a Powerful Concept.

How Bitcoin Works -- Digging Bitcoin -- Digital Push Payments -- Counterfeiting No More -- MBCs Enable Programmable Money -- Completing the Bitcoin Ecosystem -- Bitcoin Exchanges -- Bitcoin Wallets-Where to Store Your BTC -- Mobile Wallets -- Cloud-Based Wallets -- Bitcoin Hardware Wallet -- Bitcoin Vaults -- Trading Platforms -- Bitcoin Use Cases in Payments -- MBCs as Payment Rails -- B2B Payments-The Known Counterparty -- Bitcoin and Consumer Payments -- Buy Me a Beer -- E-Commerce and MBCs -- Getting Harder: Music and Video -- Challenges at the POS -- Improving Bitcoin Processes -- Improving the Bitcoin Protocol -- Programming Bitcoin for a Special Case: Online Micropayments -- Wallets -- Ripple: The Second MBC -- MBC Use Cases in Banking -- International Remittance Rails -- Interbank Settlement -- Building Trust with MBCs -- Automating Transaction Policies -- Moving Ahead with MBCs -- Conclusion -- CHAPTER 6 The Smart Pipe: Models that Will Survive the Next Generation -- The Prepaid Model -- Prepaid Nation: Redefining What a Bank Can Be -- The "Underbanked" and Opportunities for Innovation -- Stockpile: An Example of Brokerage Innovation Through Partnering -- MoneyGram: An Example of Innovation through Partnering -- Innovative Ways to Expand Access-PayNearMe -- How Innovative Banks Are Partnering for Innovation -- The CEO-CIO Relationship Driving the Innovation of ING DIRECT Canada -- A Whole New Era -- How Banks Can Compete in the Future -- Three Imperatives to Partner for Innovation -- A Venture Capitalist's Look at the Future of Banking -- Technology as an Enabler and Partner -- What the Next 50 Years Might Hold -- Digital -- Relationship Management -- Platform and Identity Friendly -- The Future Bank Bundle: Platform-Relationship-Utility -- Notes -- About the Author -- Index -- EULA.