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1.
Call Center operation design, operation, and maintenance
Call Center operation design, operation, and maintenance
by
Sharp, Duane E.
ScienceDirect
An electronic book accessible through the World Wide Web; click for information
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2.
Call Center operation : design, operation, and maintenance
Call Center operation : design, operation, and maintenance
by
Sharp, Duane E.
https://learning.oreilly.com/library/view/~/9781555582777
https://www.sciencedirect.com/science/book/9781555582777
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3.
Customer relationship management systems handbook
Customer relationship management systems handbook
by
Sharp, Duane E.
https://learning.oreilly.com/library/view/~/9781420000153
https://learning.oreilly.com/library/view/~/9781420000153/?ar
https://go.oreilly.com/library-access/library/view/-/9781420000153/?ar
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