Unleashing the power of self-directed learning / Richard E. Boyatzis -- Employee involvement is still the key to successfully managing change / Serbrenia J. Sims and Ronald R. Sims -- Holistic model for change agent excellence : core roles and competencies for successful change agency / Scott A. Quatro, Erik Hoekstra, and Jerry W. Gilley -- The changing roles and responsibilities of change agents / Ronald R. Sims -- Why the bridge hasn't been built and other profound questions in multicultural organizational development / Terry R. Armstrong -- Reconciling the dynamic of symbols and symptoms in bringing about international change / Edgar J. Ridley -- Change management methods in an exciting new world of business-to-business commerce / Ronald R. Sims and William J. Mea -- Privatization of public utilities drives change in consulting firms / Kathi Mestayer -- Data processing to knowledge management : are information technology professionals still addressing the same change management issues? / Gigi G. Kelly -- The balanced scorecard : new strategy applications in business-to-business commerce / William J. Mea, Theodore L. Robinson III, and James W. Handlon -- Changing how organizations manage change from the inside out / Andrea B. Bear and Kathleen A. Brehony -- Change : build it in, just like quality! / William I. Suaser, Jr. and Lane D. Sauser -- Creating a new kind of conversation : a consultant's role in building sustainable change in the new economy / Ann C. Baker -- Restorying and postmodern organization theater : consultation to the storytelling organization / Grace Ann Rosile and David M. Boje.