Title Page -- Copyright Page -- Contents -- About the Author -- Foreword -- Preface -- Acknowledgments -- Part I. The Manager Role -- 1. Beating the Clock: Adaptive Time Management in a Fluid Environment by Geoffrey P. Timms -- 2. Creating Manuals for Job Duties by Holly Flynn -- 3. How to Manage Serving Students of Generational Poverty by Kris Baughman and Rebecca Marcum Parker -- 4. How to Protect Your Library from Employment Discrimination Claims by Michael A. Germano -- 5. Managing Emergencies: What to Do When Basic or Big Disasters Strike by Sian Brannon and Kimberly Wells -- 6. Creating a Staff Accountability System by Terry Ann Lawler -- 7. Planning Ahead: Time Management in Defining Goals by Geoffrey P. Timms -- 8. Transforming an Off-Campus Library from Empty Space to Award Winner in One Year by Seamus Scanlon -- 9. When You're Not (Exactly) the Boss: How to Manage Effectively in a "Coordinator" Role by Kim Becnel -- 10. Communication and Staff Awareness in the Branch Library by Jason Kuhl -- Part II. Running a Library -- 11. ASSURE-ing Your Collection by Roxanne Myers Spencer and Barbara Fiehn -- 12. Billy Club: A Model for Dealing with Unreturned Library Materials by Suzann Holland -- 13. Collaboration for Library Collection Acquisition by Lorette S. J. Weldon -- 14. Community Partnerships: The Key to Providing Programs in a Recession by Ashanti White -- 15. CVL Leads: Mentorship and Leadership by Robin Shader -- 16. How to Manage a Student-Centric Library Service for Nontraditional Users by Seamus Scanlon -- 17. Managing Overnight by Ken Johnson and Susan Jennings -- 18. Managing More Than One School Library with One FTE Librarian by Kris Baughman and Rebecca Marcum Parker -- 19. Management Tips for Merging Multiple Service Points by Colleen S. Harris -- 20. SuperStarz: An Experience in Grant Project Management by Vera Gubnitskaia.

21. Utilizing Retired Individuals as Volunteers by Ashanti White -- 22. Weeding as Affective Response, or "I Just Can't Throw This Out!" by Barbara Fiehn and Roxanne Myers Spencer -- Part III. Information Technology -- 23. Facebook for Student Assistants by Susan Jennings and Ken Johnson -- 24. Improving Communication with Blogs by Alice B. Ruleman -- 25. Improving Productivity with Google Apps by Suzann Holland -- 26. Partnering with Information Technology at the Reference Desk: A Model for Success by Jeffrey A. Franks -- 27. Putting Missing Pieces from the Collection Together with SharePoint by Lorette S. J. Weldon -- 28. Real-Life Management Using Virtual Tools by Vera Gubnitskaia -- 29. Session Control Software for Community Users in an Academic Library by Jeffrey A. Franks -- 30. To Friend or Not to Friend: The Facebook Question by Kim Becnel -- 31. Why a Wiki? How Wikis Help Get Work Done by Alice B. Ruleman -- Part IV. Staff -- 32. Millennials, Gen-X, Gen-Y, and Boomers, Oh My! Managing Multiple Generations in the Library by Colleen S. Harris -- 33. Hiring and Training Graduate Assistants for the Academic Library by Erin O'Toole -- 34. Managing for Emergencies: What to Do Before, During, and After Disaster Strikes by Sian Brannon and Kimberly Wells -- 35. Managing Librarians and Staff with Young Children by Holly Flynn -- 36. Mentoring Graduate Assistants in the Academic Library by Erin O'Toole -- 37. New Employee Orientation by Bradley Tolppanen and Janice Derr -- 38. Discrimination in Employment: An Overview for Library Managers by Michael A. Germano -- 39. Obtaining Compliance from Underperforming Employees: Talking It Through by Terry Ann Lawler -- 40. Planning for Change: Ensuring Staff Commitment by Jason Kuhl -- 41. Shadow and Learn: Knowing Your Staff by Robin Shader -- 42. Staff Shortages by Bradley Tolppanen and Janice Derr.

Part V. Public Relations -- 43. No Surprises: Keeping Your Board in the Loop by Lynn Hawkins -- 44. Board Meetings That Work by James B. Casey -- 45. Library Partners: Cooperating with Other Nonprofits by John Helling -- 46. Portraits in a Small Town: Balancing Access and Privacy with a Local History Photography Collection by John Helling -- 47. Using Numbers to Make Your Case by James B. Casey -- 48. Staying in the Game: Public Relations on a Shoestring by Lynn Hawkins -- Contributors -- Index -- More Books from the ALA.