1. Opportunities, obstacles, and observations -- 2. Internal evaluation history and the new paradigm -- 3. Understanding the internal evaluation context -- 4. Evaluation, conflict, and the change process in organizations -- 5. Understanding internal evaluation -- 6. The craft of internal consulting to organizations -- 7. Designing high impact internal evaluations -- 8. Effective communication of evaluation results -- 9. Establishing, administering, and leading an internal evaluation office -- 10. High impact internal evaluation : a synthesis.