Focus First On Service : The Voice And Face Of Your Utility.
Title:
Focus First On Service : The Voice And Face Of Your Utility.
Author:
Staff, AWWA.
ISBN:
9781613000656
Personal Author:
Physical Description:
1 online resource (88 pages)
Contents:
Contents -- Acknowledgments -- Preface -- Section 1 Perspectives on Customer Service -- Section 2 The Foundations of Exceptional Service -- Section 3 Communication-Customer Service in Action -- Section 4 Automated Technologies for Improved Customer Service -- Section 5 Applying What You've Learned -- Appendix A: Sample Letters and E-mails -- Appendix B: Suggested Resources for More Information.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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