Cover -- Front Matter -- Acknowledgments -- Reviewers -- Contents -- Tables and Figures -- Executive Summary -- 1 Introduction -- 2 Profile of Long-Term Care -- 3 State of Quality of Long-Term Care -- 4 Information Systems for Monitoring Quality -- 5 Improving Quality Through External Oversight -- 6 Strengthening the Caregiving Work Force -- 7 Building Organizational Capacity -- 8 Reimbursing to Improve Quality of Care -- 9 Closing Remarks -- References -- APPENDIX A Committee Meetings and Presenters of Testimony -- APPENDIX B Separate Dissenting Opinions -- Acronyms -- Biographical Sketches of Committee Members -- Index.