PEOPLE AND TECHNOLOGY IN THE WORKPLACE -- Copyright -- Preface -- Contents -- Designing For Technological Change: People In The Process -- THE PROBLEM -- LEADERSHIP -- EMPLOYEE INVOLVEMENT -- TRAINING -- INCENTIVES -- ORGANIZATIONAL STRUCTURE -- TECHNOLOGY -- CONCLUSIONS -- Improving the Development, Acceptance, and Use of New Technology: Organizational and Interorganizational Challenges -- THE NATURE OF INNOVATION: WHAT IS KNOWN -- FOCUS: STRATEGY, RESOURCES, REWARDS -- The Business Mix -- The Activity Mix -- Rewards -- FAST: TOWARD MULTIPLE, SPEEDY INNOVATIONS -- Willingness to Be First -- Channels for New Ideas -- Communication Links -- Dismantling Territorial Rivalries and Status Barriers -- Commitment -- FLEXIBILITY: THE USE OF RESOURCES -- Work Systems -- "Desperately Seeking Synergies" -- Project Flexibility -- FRIENDLY: INTERORGANIZATIONAL COLLABORATION -- Stimulating New Uses for Technology -- Capability Expansion -- Organization-Spanning Technology -- "Bridging" Organizations: Mechanisms for Technology Transfer -- Complexities of Collaboration -- CONCLUSION -- REFERENCES -- 1 Automated Manufacturing Technologies -- Capitalizing on New Manufacturing Technologies: Current Problems and Emergent Trends in U.S. Industry -- TECHNOLOGY -- SKILLS -- PROCEDURES -- STRUCTURE -- STRATEGY -- CULTURE -- NEW TECHNOLOGY AND COMPETITIVE ADVANTAGE -- REFERENCES -- Design and Implementation of a Process for a Large-Scale System Change at Boeing -- COMPANY OVERVIEW -- A NEW FACILITY: DECISION AND DESIGN -- SOCIO-TECHNICAL SYSTEM -- Design Principles -- Early Implementation -- Labor and Management Cooperation -- LESSONS -- NEXT STEPS -- A Case History of Organizational Change: People and New Technology -- TRADITIONAL APPROACH -- A CONCURRENT APPROACH TO SYSTEM CHANGE -- ORGANIZATIONAL RENEWAL -- A New Shift Schedule -- Individual Performance Appraisals.

Process Performance Measurement -- Training -- Sunshine Concept -- Self-Evaluation -- Inside/Outside Concept -- Learning -- Outside Resources -- TECHNOLOGY -- PC Network -- MRP II -- Centralized Control -- Systems Integration -- CONCLUSION -- REFERENCES -- Achieving Excellence through People, Technology, and Teamwork -- THE ENVIRONMENT, THE FACILITY, AND THE OBJECTIVES -- ELEMENTS OF A STRATEGY TO BECOME WORLD CLASS -- Technology -- People -- Teamwork -- CONCLUSION -- 2 Medical Technologies -- The Process of Adopting Innovations in Organizations: Three Cases of Hospital Innovations -- ROGERS'S BASIC INNOVATION ADOPTION AND DIFFUSION MODEL -- REVISIONS NEEDED IN MODEL FOR INNOVATION ADOPTION BY ORGANIZATIONS -- Temporal and Contextual Preconditions for Innovation Adoption -- "Shocks" That Trigger Innovation -- Adoption Activities Become Complex, Divergent Progressions -- Setbacks Provide Learning Opportunities -- Reinventing Innovations Developed Elsewhere -- Contingencies in the Innovation Adoption Process -- Radical versus Incremental Innovations -- Innovation Stage and Temporal Duration -- Size and Scope of the Innovation -- CONCLUSION -- ACKNOWLEDGMENTS -- REFERENCES -- Managing the Ambulatory Care Unit -- A REDEFINITION OF HEALTH CARE COST PAYMENTS -- TECHNOLOGY'S CONTRIBUTION -- ESTABLISHING THE SHORT PROCEDURE UNIT -- Effect on Quality of Care -- Common Procedures -- TECHNOLOGY IN OBSTETRICS AND GYNECOLOGY -- LASERS IN OUTPATIENT SURGERY -- DIAGNOSTIC TECHNOLOGY IN RADIOLOGY AND PATHOLOGY -- WHERE TECHNOLOGY WILL LEAD -- Technology and Intervention in the Neonatal Intensive Care Unit -- ORGANIZATION -- MOTIVATION FOR CHANGE -- The Problem -- Technology -- Staff Concern -- Related Factors -- PROCESS AND CONSIDERATION -- Planning -- Ongoing Evaluation -- Staffing -- Control -- RESULTS -- Goals -- Unanticipated Effects -- Alternatives.

ENDURING SOCIAL EFFECTS -- REFERENCES -- Operations Research in Nurse Scheduling -- ROCHESTER METHODIST HOSPITAL -- THE TURNOVER PROBLEM -- CHOOSING THE SCHEDULE -- THE FIRST SNAG -- OTHER GLITCHES -- NATURE OF THE NURSE SCHEDULING EXPERIMENT -- RESEARCH METHODS -- Three Experimental Schedules -- Random Sampling -- Scales Used to Assess Experimental and Control Differences -- Data Analysis -- FINDINGS -- Immediate Results -- Later Results -- DISCUSSION -- POLICY IMPLICATIONS -- CURRENT SITUATION -- A LAST WORD ON MANAGEMENT -- The Head Nurse -- WHY THE NEW SCHEDULES WORKED -- NOTES -- REFERENCES -- APPENDIX A CRITERIA USED TO EVALUATE SCHEDULES -- APPENDIX B SIGNIFICANT CHARACTERISTICS OF NURSING UNITS THAT WERE USED TO IDENTIFY EMPIRICAL TYPES OF NURSING UNITS BY ... -- APPENDIX C QUESTIONNAIRE SCALES RELIABILITY RELATED TO JOB SATISFACTION -- APPENDIX D SCALES THAT DISCRIMINATED SIGNIFICANTLY BETWEEN EXPERIMENTAL AND CONTROL GROUPS -- 3 Office Automation Technologies -- Integrating New Tools into Information Work: Technology Transfer as a Framework for Understanding Success -- FOCUS ON THE IMPLEMENTATION PROCESS -- TECHNOLOGY TRANSFER FRAMEWORK -- PROPERTIES OF THE TECHNOLOGY -- Validity and Efficacy -- Scope, Testing, and Scale -- Adaptability -- Packaging -- PROPERTIES OF INVOLVED ORGANIZATIONS -- Organizational Level -- Firm -- Work Group -- Boundary Phenomena -- PROPERTIES OF IMPLEMENTATION PROCESSES -- Planning for Change -- Supporting Change -- Commitment to Change -- IMPLICATIONS -- NOTES -- REFERENCES -- The Forest Service Information System -- THE ORGANIZATION -- EVOLUTION OF THE FOREST SERVICE INFORMATION ENVIRONMENT -- SYSTEMATIC APPROACH TO AUTOMATION -- THE FOREST-LEVEL INFORMATION PROCESSING SYSTEM -- THE 120 MILLION INVESTMENT THAT SHOULD SAVE FIVE TIMES WHAT IT COST.

THE FUTURE: MAKING AN EFFICIENT AND COST-EFFECTIVE NETWORK EVEN MORE SO -- LESSONS LEARNED IN SYSTEM DESIGN AND IMPLEMENTATION -- One Community of Users at Each Line Office -- One Information Structure and Interface at Each Line Office -- PERSONAL IDENTITY AND ACCOUNTABILITY -- Effective Audit Trail for Interactive Events -- Standards for Information Structure and the Human Interface -- Framework for Information Access and Dissemination -- Trends Shaping the Forest Service Information Environment -- Trends-The Significant Shaping Forces -- Implications-Refining a Vision of the Future -- Information -- Technology -- Management -- CONCLUSION -- NOTES -- Introducing a Computer-Based Human Resource System into the United Way -- THE ORGANIZATION -- MOTIVATION -- STRATEGY -- THE SYSTEM -- THE PROCESS -- THE PAYOFF -- Telecommunication in the News Industry: The Newsroom Before and After Computers -- THE SYSTEM -- MOTIVATION -- Economics -- Communication -- Flexibility -- THE PROCESS -- Planning -- Development -- Implementation -- THE FUTURE -- A Business Approach to Technology: Shearson Lehman Commercial Paper Inc. -- THE ENVIRONMENT -- THE ORGANIZATION AND THE TECHNOLOGY-1986 TO 1988 -- THE PROBLEM -- THE SOLUTION -- CLIMATE FOR ACHIEVEMENT -- RESULTS AND FUTURE DIRECTIONS -- Contributors -- Index.