Federal Facilities Beyond the 1990s -- Copyright -- Preface -- Contents -- Executive Summary -- CONTINUING CHANGE -- COMMUNICATION -- PEOPLE -- LEADERSHIP AND RISK TAKING -- SPACE UTILIZATION AND BUILDING DESIGN -- PRODUCTIVITY METRICS -- MAINTAINING PUBLIC ASSETS -- PARTNERING AND OTHER COOPERATIVE TECHNIQUES -- FLEXIBLE PROJECT DELIVERY SYSTEMS -- QUALITY AND COST CONTROL -- INCREASING USE OF ELECTRONIC TECHNOLOGIES -- OUTSOURCING AND OUT-TASKING -- NEXT STEPS -- Maintaining Quality in an Era of Reduced Resources -- GREATER EFFICIENCY -- MANAGING QUALITY -- DOWNSIZING -- REENGINEERING -- CONCLUSION -- Key Facility Implications and Results of Business Reengineering: The Private Sector Experience and an Outlook for the Future -- REENGINEERING IMPACTS ON SPACE UTILIZATION -- OUTLOOK FOR THE FUTURE -- Organizational Transformation: A Case Study -- THE ROOTS OF CRISIS -- ORGANIZATIONAL TRANSFORMATION -- VISION 2000 -- CONCLUSION -- Reengineering Business Practices: A University's Experience Outsourcing Facility Management Services -- HARVARD MEDICAL SCHOOL -- OPERATING ISSUES -- EMERGING TRENDS -- OUTSOURCING CASE STUDY: THE HARVARD INSTITUTES OF MEDICINE -- CONCLUSION -- Reinventing the Bureau of Reclamation -- THE BUREAU'S HISTORICAL MISSION -- NEW BUREAU DIRECTIONS -- SUCCESS FACTORS IN AGENCY REENGINEERING -- THE POSITIVE RESULTS -- Technologies for Effective Facility Management -- ORGANIZATIONAL AND TECHNOLOGICAL DRIVERS OF CHANGE -- INFORMATION ON THE WORLD WIDE WEB -- COMPUTER-AIDED FACILITY MANAGEMENT TECHNOLOGY -- CONCLUSION -- Federal Acquisition Reform: a Status Report and Outlook for The Future -- KEY ELEMENTS OF REFORM -- FLEXIBILITY AND INNOVATION -- SIMPLIFIED PROCEDURES -- COMPETING SOURCES -- PERFORMANCE-BASED CONTRACTING -- ELECTRONIC COMMERCE -- MULTIYEAR CONTRACTS -- STREAMLINED SOLICITATIONS FOR COMMERCIAL ITEMS.

NEW TECHNIQUES AND APPROACHES UNDER FASA AND FARA -- BEST VALUE -- PAST PERFORMANCE OF CONTRACTORS -- PARTNERING -- SUMMARY AND OUTLOOK FOR THE FUTURE -- Design-Build: Not Necessarily What You Thought it Was -- DESIGN-BUILD AT NAVFAC -- OVERCOMING BARRIERS TO SUCCESSFUL DESIGN-BUILD -- ADDITIONAL KEYS TO SUCCESS -- CONCLUSIONS -- Alternative Methods for Delivering Facilities at The U.S. Postal Service -- THE U.S. POSTAL SERVICE AND ITS FACILITIES ORGANIZATION -- ALTERNATIVE METHODS -- CONCLUSION -- Ensuring Quality in Buildings Despite Fewer Resources -- Achieving Outstanding Design Efficiently -- GSA AND THE PUBLIC BUILDINGS SERVICE -- THE EARLY DESIGN QUALITY PROGRAM -- ADVANCED TECHNOLOGY PROGRAM -- GSA'S DESIGN EXCELLENCE PROGRAM -- HIGHER QUALITY AT LOWER COST -- CONCLUSION -- The Charrette Process: a Tool for Achieving Design Excellence -- THE BUREAU OF ENGRAVING AND PRINTING FACADE -- ACHIEVING A SENSITIVE REDESIGN: DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT PLAZA -- ELEMENTS OF A SUCCESSFUL CHARRETTE -- Building Performance: Improving the Facility Lifecycle -- THE NEED FOR COMMISSIONING BUILDINGS -- CONCLUSIONS -- Putting it all Together: Case Study of the HCFA Headquarters -- PAUL HORNEMAN HEALTH CARE FINANCING ADMINISTRATION -- ELLEN MCCOLE GENERAL SERVICES ADMINISTRATION -- JONATHAM B. KURTIS BOSTON PROPERTIES -- GOODLUCK TEMBUNKIART RTKL ASSOCIATES -- STEPHEN SKINNER MCDEVITT STREET BOVIS -- The Stewardship of Facilities -- FACILITIES AS PUBLIC ASSETS -- VISIBILITY OF COSTS -- CONCLUSION -- Effective Approaches to Facility Stewardship and Management -- TRADITIONAL FACILITY MANAGEMENT -- THE NEW MODEL -- Techniques for Cost and Quality Control: Initiatives at The Department of Veterans Affairs -- THE DEPARTMENT OF VETERANS AFFAIRS -- QUALITY MANAGEMENT AND CONTROL -- COST MANAGEMENT AND CONTROL -- CONCLUSION.

Facilities Managers: Communicating Your Value to Your Customers -- THREE KINDS OF MARKETING PROBLEMS -- MARKETING AS INSURANCE -- MARKET ANALYSIS -- COMPETITIVE ANALYSIS -- CONCLUSION -- Speaker Biographies.