Contents -- Preface Spend Management, the Twenty- First Best Practice -- Acknowledgments -- THE INCREDIBLE PAYBACK -- Introduction -- Chapter 1 The Incredible Payback -- Chapter 2 Ten Common Mistakes -- Chapter 3 How to Build a Fair Advantage and Capture The Incredible Payback -- Chapter 4 Working with Suppliers -- Chapter 5 Developing Incredible Payback People, Organizations, and Systems -- Chapter 6 Metrics for The Incredible Payback -- Chapter 7 Incredible Payback Conclusions -- An Epilogue from Dave Nelson Make Chance Your Opportunity -- Index -- About the Authors.