Storied Conflict Talk -- Editorial page -- Title page -- LCC data -- Table of contents -- Introduction -- 1. Project overview -- 2. Construction of stories in conflict interactions -- 3. Purpose of the study -- 3.1 The bilateral adversarial narrative pattern -- 3.2 Alternative dispute narrative patterns -- 4. Environment of the study -- 5. Contributions -- 6. Scope and limitations of study -- 7. Chapter overview -- Review of the literature -- 1. Conflict talk -- 1.1 Goals and aims of conflict talk -- 1.2 Moral conflict -- 1.3 Intractability -- 1.4 Models of conflict talk -- 1.4.1 Individual traits, style, and gender -- 1.4.2 The speech act model -- 1.4.3 The interaction model -- 1.5 Structures of conflict talk -- 1.5.1 Initiatory structures -- 1.5.2 Trajectories of ongoing conflict talk -- 1.5.3 Terminating conflict talk -- 1.6 Discursive mechanisms and strategies -- 1.6.1 Questioning -- 1.6.2 Mitigation -- 1.6.3 Metadiscourse -- 1.6.4 Accusations and attributions -- 1.6.5 Silence -- 1.6.6 Level of directness -- 1.6.7 Turn management -- 2. Narrative theory and narrative analysis -- 2.1 History -- 2.2 Narrative models -- 2.2.1 Performer and audience -- 2.2.2 Emergence -- 2.3 Positioning and identity -- 2.3.1 Master narratives and counter-narratives -- 2.4 Storytelling and accountability -- 3. Mediation and the impact of mediators -- 3.1 Narrative mediation -- 4. Summary of literature review -- Data and method -- 1. Data collection -- 2. Method of analysis -- Communicative construction of adversarial narratives -- 1. Overview -- 2. Adversarial narrative criteria -- 3. Communicative practices -- 3.1 Initial accusation -- 3.2 Defense and counter-accusations -- 3.3 Mediator communicative practices -- 4. Adversarial narratives in the cases -- 4.1 Case 1: Dissertation discord -- 4.2 Case 2: Ballroom blunder -- 4.3 Case 3: Departmental disagreement.

4.4 Case 4: Tenant tensions -- 4.5 Case 5: Disputed damages -- 5. Summary -- Co-construction of alternative dispute narratives -- 1. Overview -- 2. Case 1: Dissertation discord -- 2.1 April's story -- 2.2 Bob's story -- 2.3 Mediators as audience -- 2.4 Co-construction of intertextual narrative -- 2.5 Conclusion -- 3. Case 2: Ballroom blunder -- 3.1 Adversarial narrative colonization processes -- 3.2 Introduction of alternative narrative by mediators -- 3.3 Narrative coalescence -- 3.4 Conclusion -- Conclusion -- 1. Summary of findings -- 2. Future research directions -- 3. Implications for mediation practice -- Bibliography -- Name index -- Subject index -- The series Studies in Narrative.