Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- SECTION ONE GENERAL PROCEDURES -- 1. Overview for the New Administrative Assistant -- 2. Daily Routine -- 3. Telephone Usage -- 4. Mail Services and Shipping -- 5. Travel Arrangements -- 6. Meetings -- 7. Time Management -- 8. Keeping Accurate Records -- SECTION TWO OFFICE EQUIPMENT AND COMPUTERS -- 9. Office Machines -- 10. Telecommunications Equipment -- 11. Computer Hardware -- 12. Computer Software -- 13. Database Management -- 14. Computer Networking -- 15. E-Mail -- 16. Using the Internet -- 17. Web Conferencing -- 18. Spreadsheet Software -- 19. Data Security -- 20. Keyboarding Skills -- 21. Word Processing -- 22. Desktop Publishing -- 23. Using PowerPoint -- 24. Troubleshooting Computer Problems -- 25. Office Ergonomics -- 26. Glossary of Computer Terms -- SECTION THREE BUSINESS DOCUMENTS -- 27. The Business Letter -- 28. Other Written Communications -- 29. Forms of Address -- 30. Legal Documents and Terms -- SECTION FOUR LANGUAGE USAGE -- 31. Grammar -- 32. Language Usage and Style -- 33. Common English Usage Problems -- 34. Spelling -- 35. Pronunciation -- 36. Punctuation -- 37. Numerals -- SECTION FIVE FINANCIAL ACTIVITIES -- 38. Bookkeeping and Accounting -- 39. Business Taxes -- 40. Banking -- 41. Special Business and Financial Information for the Small Business Administrative Assistant -- 42. Weights and Measures -- SECTION SIX CAREER ADVANCEMENT -- 43. Your Future -- 44. Presentation Skills -- 45. Communications Skills -- 46. Office Management and Supervision -- Index.