Contents -- Introduction -- PART I: GETTING STARTED WITH OUTLOOK 2002 -- Chapter 1 Welcome to Outlook 2002 -- Installing the Software -- Working with Maintenance Mode -- Installing Content from Other Office CDs -- Chapter 2 Finding Your Way in Outlook -- Understanding the Outlook Environment -- Using the Outlook Toolbars -- Moving with Scroll Bars -- Using Menus -- Exploring Dialog Boxes -- Using the Outlook Bar -- Displaying the Folder List -- Using the Preview Pane -- Using Outlook Today -- Customizing Outlook Today -- Understanding Outlook Symbols -- Chapter 3 Getting the Help You Need -- Introducing Ask a Question -- Introducing the Office Assistant -- Searching Contents and Index -- Getting Help on the Web -- Chapter 4 Setting Up Accounts -- Creating a New E-mail Account -- Editing an Existing E-mail Account -- Adding a Directory Service -- Editing a Directory Service -- Chapter 5 Working with Address Books -- Creating a Personal Address Book -- Adding New Addresses to Your Personal Address Book -- Using the Contacts Folder as Your Address Book -- Using Distribution Groups -- Editing Distribution Groups -- Deleting Address Book Entries -- PART II: COMMUNICATING VIA E-MAIL AND FAXES -- Chapter 6 Creating New Messages -- Addressing an E-mail Message -- Formatting a Message -- Checking the Spelling of a Message -- Setting Message Options -- Using Message Flags -- Creating a Draft Message -- Working with Draft Messages -- Attaching a File -- Chapter 7 Sending and Tracking Messages -- Sending a Mail Message -- Viewing and Sorting Sent Messages -- Recalling a Message -- Resending a Message -- Receiving Notification When a Message Is Read -- Sending Replies to Another Individual -- Delivering a Message at a Specific Time -- Expiring a Message -- Chapter 8 Reading and Responding to Messages -- Changing How You View Your E-mail Messages.

Responding to E-mail Messages -- Printing a Message -- Navigating Between E-mail Messages -- Chapter 9 Managing Your Mail -- Organizing Messages in Folders -- Organizing with Drag and Drop -- Dragging Objects Within Folders -- Organizing Messages with Color -- Controlling Junk and Adult-Content Mail -- Adding Names to the Junk E-mail List -- Using the Rules Wizard -- Finding Messages -- Sorting Messages -- Archiving Messages Automatically -- Importing and Exporting Items from Archives and Other Programs -- Chapter 10 Working with Newsgroups -- Welcome to Newsgroups -- PART III: SCHEDULING WITH THE CALENDAR -- Chapter 11 Viewing Your Calendar -- Showing Different Calendar Views -- Using Organize to Change Views -- Adding Categories -- Changing Your Calendar View -- Creating Your Own Views -- Using the Date Navigator -- Going to a Specific Date -- Chapter 12 Scheduling Appointments -- Creating an Appointment -- Setting a Reminder -- Optimizing Your Calendar Options -- Moving the Appointment to a Different Date -- Changing Appointment Times -- Scheduling a Recurring Appointment -- Deleting an Appointment -- Chapter 13 Planning an Event -- Creating an Event -- Viewing and Modifying Events -- Scheduling a Recurring Event -- Editing a Recurring Event -- Deleting Recurring Events -- Chapter 14 Requesting a Meeting -- Planning a Meeting -- Creating a Meeting Request -- Publishing Your Free/Busy Information -- Scheduling a Recurring Meeting -- Responding to a Meeting Request -- Rescheduling a Meeting -- Canceling a Meeting -- Turning an Appointment into a Meeting -- Chapter 15 Requesting an Online Meeting -- Requesting an Online Meeting -- Attending an Online Meeting -- Making Any Meeting an Online Meeting -- PART IV: KEEPING IN TOUCH WITH CONTACTS -- Chapter 16 Creating New Contacts -- Creating a New Contact -- Viewing the Address Map.

Creating a New Contact from the Same Company -- Adding a New Contact from an E-mail Message -- Chapter 17 Working with Contacts -- Editing a Contact -- Printing a Contact -- Sending an E-mail to a Contact -- Writing a Letter to a Contact -- Creating a Mail Merge with Contacts -- Exploring a Contact's Web Page -- Tracking Contact Activities -- Calling a Contact -- Chapter 18 Organizing Contacts -- Finding a Contact -- Using Folders to Organize Contacts -- Using Categories to Organize Contacts -- Using Views to Organize Contacts -- PART V: STAYING ON TOP OF THINGS WITH TASKS -- Chapter 19 Creating Tasks -- Adding a New Task -- Setting a Reminder -- Updating Tasks with Status Information -- Sending Status Reports -- Marking a Task as Complete -- Deleting a Task -- Chapter 20 Assigning Tasks -- Creating a Task Request -- Responding to a Task -- Delegating Tasks -- Declining a Task after You Have Accepted It -- Chapter 21 Organizing Tasks -- Using Folders to Organize Tasks -- Using Categories to Organize Tasks -- Using Views to Organize Tasks -- Sorting the Task List -- Printing the Task List -- PART VI: TRACKING YOUR TIME WITH THE JOURNAL -- Chapter 22 Working with Journal Entries -- Tracking Journal Activities Automatically -- Creating a New Journal Entry -- Modifying a Journal Entry -- Deleting a Journal Entry -- Chapter 23 Changing the Journal View -- Viewing the Journal -- Using Categories to Organize the Journal -- Displaying Journal Entries by Category -- Customizing Views -- PART VII: CAPTURING YOUR THOUGHTS WITH NOTES -- Chapter 24 Working with Notes -- Creating a Note -- Editing a Note -- Categorizing a Note -- Turning a Note into Another Outlook Item -- Deleting a Note -- Chapter 25 Changing the Look of Notes -- Changing Note Colors -- Changing Note Defaults -- Changing the Notes Display -- Changing the Notes View -- Sorting and Filtering Notes.

PART VIII: CUSTOMIZING OUTLOOK -- Chapter 26 Accessing Frequently Used Commands -- Adding Commands to Toolbars -- Deleting Toolbar Buttons -- Resetting Toolbars -- Adding Groups to the Outlook Bar -- Adding Shortcuts to the Outlook Bar -- Chapter 27 Customizing Your Messages -- Sending Mail Messages Using Stationery -- Using Other Stationery Patterns -- Using Microsoft Word as Your E-mail Editor -- Sending Messages Directly from Word -- Adding Signatures to Messages -- Chapter 28 Changing Preferences and Options -- Customizing E-mail Options -- Customizing Preferences -- Additional Preferences -- PART IX: APPENDIX -- Appendix A: Using Keyboard Shortcuts -- Top 10 Keyboard Shortcuts in Microsoft Outlook XP -- Learning the Basic Shortcuts -- Working with Messages -- Working with Other Outlook Features -- Glossary -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- M -- N -- O -- P -- R -- S -- T -- V -- W -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q-R -- S -- T -- U -- V -- W-Z.