Table of Contents -- Italy Quick Look -- Country Facts -- The People of Italy -- Cultural Stereotypes -- Regional Differences -- Government & Business -- The Work Environment -- Women in Business -- Making Connections -- Strategies for Success -- Time -- Business Meetings -- Negotiating with the Italians -- Business Outside the Law -- Names & Greetings -- Communication Styles -- Customs -- Dress & Appearance -- Reading the Italians -- Entertaining -- Socializing -- Basic Italian Phrases -- Correspondence -- Useful Numbers -- Books & Internet Addresses -- World Trade Almanac -- Passport to the World Series.