Contents -- Acknowledgements -- Introduction -- Section One The digital landscape: context, competition and technology change -- 01 How did we get here? -- Where social networking began -- The evolution of social networking -- Coming of age -- Exploiting the available media -- In short -- Tip -- 02 This is new media -- Blogs and tweets -- Critics of social networking -- Networking basics -- Focus -- Creating communities -- In short -- Tip -- 03 Lessons from the past -- John F. Kennedy − 'Ich Bin Ein Berliner' -- Winston Churchill - 'Never was so much owed by so many to so few' -- Steve Jobs - Stanford address 2005 -- In short -- Tip -- 04 What are we up against? -- The audience holds the power -- Opinions can be volatile -- Information overload -- Technological malfunction -- In short -- Tip -- Section Two Guiding principles: stickiness and blogging -- 05 All about stickiness -- How stickiness helps -- Two-way (social) listening -- Building an ever-ready audience -- Opinions, accord and answers -- Pulling the trigger -- In short -- Tip -- Answers to exercise 5.1 -- 06 How to get stickier -- Relevance -- Universality -- Solution -- Feelings -- Trust -- In short -- Tip -- 07 Thoughts about blogging -- What are blogs? -- 1. Find out why -- 2. Pull don't push -- 3. Consider who is responsible -- 4. Phase your blog in -- 5. Plan your time -- In short -- Tip -- Section Three Understanding customers: personal branding, segmentation and sales principles -- 08 Building a brand to deliver better messaging -- How brands are built -- Brand case studies -- In short -- Tip -- 09 Segmenting an audience -- Who are your prospects? -- Sorting out your 'all sorts' -- Simple segmentation -- Complex segmentation -- The future of segmentation -- In short -- Tip -- 10 Developing relevance via marketing and sales -- Applying the 'so what?' test.

Try something new (test marketing) -- Developing a sales proposition -- In short -- Tip -- Section Four The nuts and bolts of better writing: 'how to' guides on writing and editing -- 11 Gathering content -- Getting to grips with the audience -- Listening skills -- Be curious -- Researching sources -- Assimilating information -- Processing content -- Keep fresh -- In short -- Tip -- 12 Developing the message -- Sales versus happy traffic -- Integrated communications -- Managing the platforms -- Planning output -- Don't be cheeky! -- In short -- Tip -- 13 How to write better copy -- Revision (grammar and all that) -- Use spell checker -- Let's write -- Looking back - a review process -- Getting to the point -- Starting point -- Simplicity -- Developing themes -- Pay-off -- In short -- Tip -- 14 How to edit existing copy -- The process of précis -- In short -- Tip -- Section Five Advanced technique: going global, expanding creativity, storytelling and more -- 15 Crossing boundaries and going global -- Finding similarity and celebrating difference -- Researching your new markets -- Guidance for cross-border communication -- In short -- Tip -- 16 Expanding creative horizons -- Creative writing - developing a workable strategy -- Getting started -- Mix things up -- Cut yourself some slack -- Find the right time -- Record your spontaneous thoughts -- Review your efforts -- Understanding the barriers to creativity -- In short -- Tip -- 17 Storytelling -- The first storytellers -- Why stories work -- Where our best stories come from -- Making stories effective -- Seven inputs for better stories -- In short -- Tip -- 18 Revision, consolidation and the way forward -- Change -- Behind the scenes -- Be active and reflective -- Trends -- Five points to remember -- Crossover -- Be yourself -- Further Reading.