The author and editor -- Introduction -- 1 Defining communication -- 2 Issues in communication -- 3 Listening -- 4 Reading skills -- 5 Writing skills -- 6 Arguing/discussion in communication -- 8 Speaking and presentation skills -- 9 One-to-one interviews -- 10 Managing meetings -- 11 Within your organisation -- 12 Briefings -- 13 Coaching and communication -- 14 Summary -- Appendix 1 Quotes about communication skills -- Appendix 2 Examples of good and bad communication -- Appendix 3 Tricks of the trade.