Cover -- Title -- Copyright -- Contents -- A few words before we start -- Chapter 1: Being successful by being the best 'you' you can possibly be -- Learning from Lady Gaga: know what you want and make it happen -- Getting to know me, getting to know all about me -- Work it! Working with what you've got, and really making it work for you -- And the winner of Best Actor is… -- Your reputation is your calling card -- If people judge a book by its cover, make sure the cover is one you want them to see -- Grow up -- The danger of assumptions -- Control your emotions -- Chapter 2: Getting your head in the game: keeping it all in perspective -- Don't let work become a sexy Siren and lure you onto the rocks -- Keep your perspective -- Be clear about why you're doing it: know your big prize™ -- The boss in the orange jumpsuit -- Chapter 3: Getting the basics right - 21st-century style -- Key skills for success in the early 21st century - how do you measure up? -- Getting more from less: learning from the hare and the tortoise -- How to work smartest, not hardest, every day -- Action: 20% -- Meetings: 20% -- - Managing the omnipresent power play of meetings -- - Seat yourself in pole position around the table -- - Eyeing up the eye contact -- - The one on paper is rarely the only agenda in the room -- - Be alert -- don't let yourself get distracted -- - Be focused -- - Come equipped -- Email: 20% -- Distractions: 10% -- Eating/fresh air/personal time: 10% -- Listen - then listen some more -- Silence is golden -- Chapter 4: Moulding yourself to your environment and making it work for you -- Look, listen, learn: understanding the unofficial rules of your workplace -- Your contract is but a piece of paper -- Set yourself up for success -- Speak English, not business bullshit -- Keep confidences -- Don't keep confidences -- Naked at your desk.

Desk sweet desk -- Lunch al fresco or 'al desko'? -- Guest at your desk? Minimise the internet! -- It's a work desk, not a news desk -- Chapter 5: Taming technology -- Taming the email monster -- That's what voicemail is for, dummy! -- Every day should be a new voicemail day -- Taking a holiday doesn't mean missing in action! -- Phones and meetings don't mix -- Too many cooks spoil the broth? The challenge of the conference call -- The Ten Commandments of conference calls -- 1: Be on time -- 2: Chair and scribe: the Batman and Robin of the conference call -- 3: Have an agenda - and stay focused on it -- 4: Do a roll call -- 5: Manage the entry: summarise the purpose of the call at the beginning -- 6: Acknowledge new callers -- 7: Pretend they are in the room with you: be focused -- 8: Avoid interrupting others -- 9: Manage the time -- 10: Manage the exit -- Chapter 6: The art of getting yourself noticed - in the right way, for the right things, with the right people -- Differentiation, differentiation, differentiation -- Identifying your unique differentiator -- One eye on this role, the other on the next -- Getting the job your heart desires: afore ye go, a warning -- Make sure you are seeing what's really there: understand the role you want -- Benchmark yourself against your dream role: is it right for you? Are you right for it? -- Raising your profile: making yourself visible to the right people -- Making the professional profile work for you -- The entourage factor -- Networking: the oil in the modern-day wheels of success -- The final word on raising your profile -- Acknowledgements -- About the author.