Cover -- Contents -- Preface -- Introduction -- PART ONE What managing is all about -- 01 Being a manager: the role, what you do and how you do it -- sSAMp -- The management job -- 02 Being part of a business: you are not alone -- The organizational context -- The economic context -- The political context -- The social context -- The international context -- The bottom line -- Entitlement -- The manager is not alone -- 03 How businesses work: strategy, policy, procedures and targets -- Strategy -- Policy -- Procedures -- Problems with procedures, and some solutions -- Targets -- 04 Organization structure: the whole thing, your bit of it and you -- Organizational fundamentals -- Centralization and decentralization -- The organization of individual departments -- 05 Organization: the culture you work in -- Corporate culture -- Understanding organizational culture -- Developing organizational culture -- 06 Communication: understanding and being understood -- The telecommunications analogy -- Methods of communication -- Meetings -- Barriers to communication -- 07 Selecting team members -- The employment contract -- Attracting team members -- The selection interview -- 08 Discipline and grievance: sorting things out when they go wrong -- What do we mean by discipline? -- What do we mean by grievance? -- Are discipline and grievance procedures equitable? -- 09 Training: how people learn and how to teach them -- Learning in groups -- Leading and other group roles -- Coaching and continuous learning -- 10 Performance: getting the right results from the people you work with -- PART TWO How to… -- 11 How to analyse your management job -- 12 How to develop your network -- Developing a network -- Building the network -- 13 How to organize your department -- Checklist for thinking about the organization of a department -- 14 How to cope with committees.

Chairing -- Conduct of the meeting itself -- The rank and file member of the committee -- 15 How to make a presentation -- Objectives -- The material -- 16 How to write a report -- 17 How to conduct a disciplinary interview -- The nature of disciplinary interviewing -- 18 How to conduct a selection interview -- Preparation -- The interview itself -- After the interview -- 19 How to do performance appraisal -- The appraisal interview style -- The appraisal interview sequence -- Preparation -- Interview structure -- Making appraisal work -- Appendix: Key concepts -- Index -- Back Cover.