Contents -- Introduction -- Stay Calm -- Be Confident in Your Abilities -- Dare to Go Forward -- Get the Facts -- Take Control -- Cut Your Losses -- Manage the Crisis -- Communicate Constantly -- Identify Your Constraints -- Unleash Your Creativity -- Focus on Key Result Areas -- Concentrate on Priorities -- Counterattack! -- Generate Cash Flow -- Care for Your Customers -- Close More Sales -- Keep Things Simple -- Conserve Your Energy -- Make Your Connection -- Character Is King -- Pull It All Together -- Index -- About the Author.