Microsoft Exchange Server 2007 Infrastructure Design: A Service-Oriented Approach -- Acknowledgments -- About the Author -- Contents at a Glance -- Contents -- Introduction -- Chapter 1: Mastering the Business-Oriented Approach -- The Past as Prologue -- Understanding Business Value -- Working with Nontechnical Managers -- Managing the Project Team -- Summary -- Chapter 2: Determining Business Requirements -- The Whys and Hows of Business Requirements -- Understanding the Current Business Model -- Determining the New Business Requirements -- Forecasting and Planning for Growth -- Performing a Gap Analysis -- Summary -- Chapter 3: Planning the Exchange Infrastructure -- A Rose by Any Other Name -- Visualizing the Solution -- An Overview of the Scope Statement Document -- Developing the Scope Statement Document -- An Overview of the Planning Process -- Developing the Statement of Work -- Chapter 4: Applying Planning Principles to Exchange Server 2007 -- Reviewing the Changes in Exchange Server 2007 -- Reviewing Exchange and Operating System Requirements -- Determining Disk Storage Needs -- Understanding Active Directory (AD) Requirements -- Planning for Compliance -- Planning Mail Archiving -- In-House vs. Outsourced Services -- Summary -- Chapter 5: Planning Server Roles -- Client Access Server (CAS) Role -- Edge Transport Server Role -- Mailbox Server Role -- Unified Messaging Server Role -- Selecting the Appropriate Processor -- Selecting the Appropriate Memory Configuration -- Server Role Ratios -- Summary -- Chapter 6: Building the Business Case -- Overview of the Business Case Concept -- Writing the Business Case -- Double-Checking the Business Case -- Presenting the Business Case -- Summary -- Chapter 7: Developing a Change Management Program -- Understanding Change Management -- Basic Principles of Change -- Adopting Change.

You, the Change Agent -- Basic Change Management Strategies -- Selecting a Change Management Strategy -- Summary -- Chapter 8: Managing User Expectations -- The Power of Expectations -- Understanding Users -- Educating Users -- Summary -- Chapter 9: Setting Up a Change Request Process -- What Is the Change Request Process? -- Building a Change Request Process -- Other Considerations -- Case Study: Setting Up a Change Request Process -- After the Deployment -- Summary -- Chapter 10: Deploying Exchange Server 2007 -- The Tao of Upgrading -- Final Preparations for Deployment -- Installing Exchange Server 2007 with Service Pack 1 -- Postinstallation Tasks -- Moving Mailboxes -- Taking Extreme Measures -- Removing the Last Legacy Exchange Server -- Implementing Ongoing Change Management -- Lessons Learned -- Summary -- Chapter 11: Tweaking the Infrastructure -- Tools, Tools, and More Tools -- Performing Disaster Recovery -- Achieving High Availability -- Managing and Maintaining the Messaging System -- Improving Performance -- Troubleshooting Methodology -- Summary -- Chapter 12: So, You Want to Be a Consultant? -- Understanding Consulting -- Understanding IT Consulting -- Becoming a Consultant -- Professional Conduct -- Summary -- Last Word -- Appendix A: Measuring Team Effectiveness -- 1: Goal Setting -- 2: Roles -- 3: Procedures -- 4: Interpersonal Relationships -- Appendix B: Sample Business Case Proposal -- Business Case for Exchange Server 2007-Based Messaging System for Oakland Playground Equipment, Inc. -- Appendix C: Change Request Form -- Change Request Form -- Appendix D: Operations Checklists -- Daily Operations Checklist -- Weekly Operations Checklist -- Monthly Operations Checklist -- Summary Checklist -- Appendix E: Lessons Learned Meeting Agenda -- How to Use This Example -- Index.