Front Cover -- The Process of Investigation: Concepts and Strategies for Investigators in the Private Sector -- Copyright Page -- Table of Contents -- PREFACE -- ACKNOWLEDGMENTS -- PART I: FUNDAMENTALS OF SECURITY INVESTIGATION -- Chapter 1. The Investigative Process -- TWO CATEGORIES OF INVESTIGATION -- THE INVESTIGATIVE PROCESS -- THE CREATIVE PROCESS IN INVESTIGATION -- Chapter 2. A Comparison of Public and Private Sectors -- SOURCE OF AUTHORITY AND FUNDING -- SOURCES OF INFORMATION -- JOB SECURITY -- SCOPE OF WORK -- IMAGE -- CIVIL LIABILITY -- TRAINING AND EDUCATION -- TECHNICAL RESOURCES -- PROFESSIONALISM -- CAREER PATHS -- ASSISTANCE -- PERSONAL ACHIEVEMENT -- OVERLAPPING MISSIONS -- CONCLUSION -- Chapter 3. Qualities of the Investigator -- POWERS OF OBSERVATION -- RESOURCEFULNESS -- PATIENCE -- INTERACTION WITH PEOPLE -- UNDERSTANDING HUMAN BEHAVIOR -- UNDERSTANDING THE LEGAL IMPLICATIONS -- EFFECTIVE COMMUNICATION SKILLS -- RECEPTIVITY -- SENSE OF WELL-BEING -- DEDICATION TO THE WORK -- SELF-INITIATIVE -- HEALTHY SKEPTICISM -- INTUITION -- ENERGY AND STAMINA -- ACTING SKILLS -- GOOD JUDGMENT -- THE EXERCISE OF LOGIC -- INTELLIGENCE -- CREATIVE IMAGINATION -- GOOD CHARACTER -- SENSE OF PROFESSIONALISM -- A SELF-QUIZ -- TRUE SUCCESS -- Chapter 4. Managing the Investigative Function -- THE MANAGER AS INVESTIGATIVE COUNSELOR -- THE MANAGER AS TRAINER -- THE MANAGER AS CONTROLLER -- THE MANAGER AS MOTIVATOR -- THE MANAGER AS EVALUATOR -- PART II: METHODS OF SECURITY INVESTIGATION -- Chapter 5. Undercover Investigations -- TECHNIQUES AND METHODS -- PROBLEM AREAS -- THE ABSENCE OF PROFESSIONALISM -- CONCLUSION -- Chapter 6. Surveillance -- COVERT VERSUS OVERT SURVEILLANCE -- THE STATIONARY SURVEILLANCE -- THE MOVING SURVEILLANCE -- MOVING AND STATIONARY SURVEILLANCE -- CONCLUSION -- Chapter 7. Background Investigations -- WORKPLACE VIOLENCE.

THE APPLICATION PACKAGE -- POST-HIRE SCREENING -- Chapter 8. Discovering Covert Crimes -- DEPLOYMENT OF UNDERCOVER AGENTS -- SHOPLIFTING SURVEILLANCE -- PART III: BUILDING A CASE -- Chapter 9. Interviews and Interrogations -- INTERVIEWING -- INTERROGATION -- PREPARING FOR THE INTERROGATION -- CONCLUSION -- Chapter 10. An Overview of the Interview and Interrogation Process -- DEMEANOR -- RAPPORT -- INTERVIEW AND INTERROGATION -- CONDUCTING THE INTERVIEW -- SELLING THE INTERVIEW -- STATEMENT ANALYSIS - THE UNTAINTED STORY -- FACT GATHERING -- LIFESTYLE INTERVIEWS -- COGNITIVE INTERVIEWING -- COMMON INTERVIEWER ERRORS -- BEHAVIORAL INTERVIEWING -- DIAGRAMS -- INTERROGATION -- DECISION TO CONFESS -- RATIONALIZATION -- DENIALS -- METHODS OF INTERROGATION -- DOCUMENTING THE CONFESSION OR THE INTERVIEW -- CONCLUSION -- SUGGESTED READING -- Chapter 11. Evidence -- DOCUMENTARY EVIDENCE -- SOME RULES AND DEFINITIONS OF EVIDENCE -- A FINAL WORD ABOUT EVIDENCE -- Chapter 12. Written Statements,Admissions, and Confessions -- WRITTEN STATEMENTS -- ALLOWABLE USES OF STATEMENTS -- HISTORICAL BACKGROUND -- TYPES OF CONSTRAINTS -- CONFESSIONS AND ADMISSIONS -- THE WRITTEN ADMISSION -- VIDEOTAPED CONFESSIONS -- VALUE OF THE CONFESSION -- Chapter 13. The Use of Informants -- PROFESSIONAL CONTACTS -- INFORMANTS -- INFORMANT CONTROL STAGES -- MAXIMIZING POTENTIAL FOR CONTROLLED INFORMANT RECRUITMENT -- UNEXPECTED DIVIDENDS -- TREATMENT OF INFORMANTS -- THE NEED FOR CORROBORATION -- Chapter 14. Report Writing and Note Taking -- DEFINING THE INVESTIGATIVE REPORT -- NARRATIVE REPORTS -- STRUCTURED OR FORMALIZED REPORTS -- NOTE TAKING -- LARGE CASE REPORT FORMAT -- SUMMARY -- Part IV: APPLYING INVESTIGATIVE STRATEGIES -- Chapter 15. Problems Arise: The What of Investigation -- Chapter 16. Crime and Solution: The How of Investigation -- SCIENTIFIC DETECTION METHODS.

HOW WAS IT ACCOMPLISHED? (COMMISSION STRATEGY) -- HOW CAN THE CRIME BE SOLVED? (SOLUTION STRATEGY) -- THE MODUS OPERANDI -- SELECTING THE SOLUTION STRATEGY -- Chapter 17. Identifying Suspects: The Who of Investigation -- THE PROCESS OF ELIMINATION -- READING THE PHYSICAL EVIDENCE -- THE INVESTIGATIVE INTERVIEW -- COMBINING TECHNIQUES -- SUMMARY -- Chapter 18. Finding Information: The Where of Investigation -- SOURCES OF INFORMATION IN THE PRIVATE SECTOR -- DIRECTORIES AND PERIODICALS -- INFORMATION SOURCES IN LOCAL GOVERNMENT -- INFORMATION SOURCES IN STATE GOVERNMENT -- OTHER SOURCES -- PUBLISHING/JOURNALISM RESOURCES -- Chapter 19. The Time Factor: The When of Investigation -- METHODS OF ESTABLISHING TIME -- HOW TO PREESTABLISH TIME -- Chapter 20. Establishing Motive: The Why of Investigation -- MOTIVATION AND DETECTION STRATEGY -- MOTIVES FOR THEFT -- MOTIVE AND RESPONSE -- SUMMARY -- Part V: TECHNOLOGICAL AND SPECIALIZED INVESTIGATIVE TECHNIQUES -- Chapter 21. Imagery -- SCENE DOCUMENTATION -- THE FUTURE OF INVESTIGATIVE PHOTOGRAPHY -- Chapter 22. Computers in Private Sector Investigations -- A CHANGING INVESTIGATOR'S WORLD -- COMPUTERS AS INVESTIGATIVE TOOLS -- COMPUTERS AS OBJECTS OF EVIDENCE -- COMPUTERS AS TOOLS -- COMPUTERS AS OBJECTS OF EVIDENCE -- A FINAL NOTE -- Chapter 23. Targeted Violence Investigations -- TYPES OF WORKPLACE VIOLENCE -- SIGNIFICANCE OF WORKPLACE VIOLENCE -- A COMMON MISTAKE -- THREATS -- A THREAT IN THE WAREHOUSE -- THE LONG VIEW -- SOURCES -- INDEX.