Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- What does self-assessment mean for an organization? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment instructions -- You can learn from those who have better or just different ways of working -- General profile of the professional serviceproviders serving as examples in the book -- Assessment criteria and sub-criteria -- 1.The future planning process -- 2.Resource Planning Process -- 3.Product Development Process -- 4.Sales Process -- 5.Research assignment -- 6.Development Assignment -- 7.Training Assignment -- EFQM Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.