Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Principle of the Book -- What does Self-assessment Mean for an Organization? -- What Can You Gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment instructions -- General Profile of the Professional Service Providers Serving as Examples in the Book -- Assessment criteria and sub-criteria -- 1.The future planning process -- 2.Resource Planning Process -- 3.Product Development Process -- 4.Sales Process -- 5.Research Assignment -- 6.Development Assignment -- 7.Training Assignment -- Baldrige Scoring Summary Sheet -- Development training -- ChangeManager Pro Products.