Total Performance Scorecard -- Reading and assessment instructions -- Contents -- Introduction -- The principles underlying this book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Total Performance Scorecard andthe EFQM Excellence Model -- Assessment instructions -- You can learn from those who have better or just different ways of working -- Assessment criteria -- 1.Formulating the Personal Balanced Scorecard and continuous personal improvement -- 2.Formulating the Organisational Balanced Scorecard -- 3.Communicating and Linking the Balanced Scorecards and Competence Development -- 4.Continuous improvement of products, services and processes -- 5.Team Development -- 6.Organising and Managing Cha -- 7.Results -- EFQM Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.