A Process-based Approach to Effective Management -- Reading and assessment instructions -- Contents -- Preface -- The Quality Management System - ISO 9001 -- Improving through teamwork -- Objective of the book -- What does self-assessment mean for an organization? -- What can you gain? -- Some ISO 9001 terms -- Assessment criteria and sub-criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- 1.System requirements -- 2.Management responsibility -- 3.Resource management -- 4.Planning of product realization -- 5.Customer-related processes -- 6.Design and development -- 7.Purchasing -- 8.Production and service provision -- 9.Control of monitoring and measuring devices -- 10.Measurement, analysis andimprovement -- About the Authors -- Development training -- ChangeManager Pro Products.