Learning and Development Exellence Criteria -- Reading and assessment instructions -- Contents -- What is Investors in People, IIP? -- Why do you need this book? -- The principles underlying this book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment criteria and sub-criteria -- What does our example learning organisation believe in? -- Assessment instructions -- You can learn from those who have better or even just different ways of working -- 1.Leadership -- 2.Strategy -- 3.People -- 4.Partnerships and Resources -- 5.Processes, products and servi -- 6 - 9.Results -- EFQM Scoring Summary Sheet -- Authors -- Development training -- ChangeManager Pro Products.