Starting up your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- Fundamental Concepts of Excellence - 2013 -- Assessment criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- General profile of the professional service providers serving as examples in the book -- 1.Entrepreneurship -- 2.Strategy -- 3.People -- 4.Partnerships and resources -- 5.Processes, products and services -- 6.Customer results -- 7.People results -- 8.Society results -- 9.Business results -- EFQM Scoring Summary Sheet -- About the Author -- Development training -- ChangeManager Pro Products.