1. Structures, processes and relational mechanisms for IT governance / Wim Van Grembergen, Steven De Haes, Erik Guldentops -- 2. Integration strategies and tactics for information technology governance / Ryan R. Peterson -- 3. An emerging strategy for e-business IT governance / Nandish V. Patel -- 4. Assessing business-IT alignment maturity / Jerry Luftman -- 5. Linking the IT balanced scorecard to the business objectives at a major Canadian financial group / Wim Van Grembergen, Ronald Saull, Steven De Haes -- 6. Measuring and managing e-business initiatives through the balanced scorecard / Wim Van Grembergen, Isabelle Amelinckx -- 7. A view on knowledge management : utilizing a balanced scorecard methodology for analyzing knowledge metrics / Alea Fairchild -- 8. Measuring ROI in e-commerce applications : analysis to action / Manuel Mogollon, Mahesh S. Raisinghani -- 9. Technical issues related to IT governance tactics : product metrics, measurements and process control / Michalis Xenos -- 10. Managing IT functions / Petter Gottschalk -- 11. Governing information technology through COBIT / Erik Guldentops -- 12. Governance in IT outsourcing partnerships / Erik Beulen -- 13. The evolution of IT governance at NB Power / Joanne Callahan, Cassio Bastos, Dwayne Keyes -- 14. Governance structures for IT in the health care industry / Reima Suomi, Jarmo Tähkäpää.