Table of Contents -- List of Figures -- List of Tables -- List of Acronyms -- Foreword -- Section 1: Basics of Incident Investigation -- Section 2: Initiating Investigations -- Section 3: Gathering and Preserving Data -- Section 4: Analyzin g Data -- Section 5: Identifying Root Causes -- Section 6: Developing Recommendations -- Section 7: Completing the Investigation -- Section 8: Selecting Incidents for Analysis -- Section 9: Data and Results Trending -- Section 10: Program Development -- Section 11: Contents of the Downloadable Resources -- Appendix A: Glossary -- Appendix B: Cause and Effect Tree Details -- Appendix C: Timeline Details -- Appendix D: Causal Factor Charting Details -- Appendix E: Root Cause Map(tm) Guidance -- Appendix F: SOURCE(tm) Investigator's Toolkit -- About the Authors.