Cover -- Title Page -- Copyright -- Half Title Page -- Acknowledgements -- Dedication -- Contents -- Introduction -- Who is this handbook for? -- How to use this handbook -- About the authors -- Section 1: Setting the scene -- Art or science -- Co-ordinating how? -- A place for creativity -- The strength of relationships -- Visions of the bureaucracy -- Reference -- Section 2: Creating a passion for the work -- Introduction -- What is 'co-ordinating care'? -- Who is involved in co-ordinating care? -- Our language is a mirror of our attitudes -- Challenging the 'darker arts' -- Passionate workers are reflective workers -- Principles to guide good practice -- Values that underpin good practice -- If you don't risk anything, you may risk everything -- The importance of feedback -- Messages from practitioner consultations -- Section 3:The art of person-centred care -- Introduction -- What do service users and carers want? -- What can person-centred care look like in practice? -- Can service users be their own co-ordinators of care? -- What about' economic power'? -- Is there a need for services to market themselves? -- A place for service-user-focused quality monitoring -- Section 4: The tensions between creativity and bureaucracy -- Introduction -- Have we over-regulated the system? -- Is access to services being rationed? -- 'Creative bureaucracy' or' bureaucratic creativity'? -- Who has 'authority' for what? -- Section 5:Piecing the picturetogether -- Introduction -- Engaging trusting working relationships -- Never underestimatet he value of a good assessment -- Drawing on a picture of strengths -- A place for positive risk-taking -- The roles of care planning and review -- Service users creating their own plans -- What do we mean by crisis and contingency planning? -- Section 6: The art of working together -- Introduction.

Why do I feel that I am left to do everything? -- Greater transparency between services and agencies -- Co-ordinating care within a team -- Section 7: Nurturing talent and confidence -- Introduction -- Is it all about competencies? -- Promoting good quality support and supervision -- Strengths-based practice development and training -- The role of organisational strategy -- Section 8: Take a pictureof this -- Introduction -- Snapshot 1: GPs dispensing more than just medical prescriptions -- Snapshot 2: Counsellors going beyond the'50-minute hour' -- Snapshot 3: Residential support workers providingthe key relationship -- Snapshot 4: The skill is not always recognised in the job title -- Snapshot 5: Still searching for the meaning of 'recovery' -- Snapshot 6: Working in the face of narrow-minded belligerence -- Snapshot 7: The flexibility of a team approach -- Snapshot 8: Using direct payments in older persons' services -- Snapshot 9: Person-centred planning in learning disability services -- Snapshot 10: Thinking flexibly about how a service user can co-ordinate much of their own care -- Snapshot 11: Carers are often the cornerstone of all care and support -- Appendices -- Appendix 1: Service user and carer consultations -- Appendix 2: Competencies of CPA care co-ordination.