Cover image for Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families.
Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families.
Title:
Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families.
Author:
Wolfelt, Alan D.
ISBN:
9781617220364
Personal Author:
Physical Description:
1 online resource (254 pages)
Contents:
Cover -- Copyright Page -- Contents -- Part One -- Preface -- Chapter One: Boiled Frogs and Other Phenomena -- Chapter Two: The New Customer: Boomers and Beyond -- Chapter Three: It's the Experience that Counts -- Part Two -- A -- B -- C -- D -- E -- F -- G -- H -- I -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z -- Back.
Abstract:
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Electronic Access:
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