Title Page -- Copyright -- Contents -- Foreword -- Acknowledgments -- About the Authors -- Abbreviations -- Trends and Opportunities for Developing Countries -- IT-Based Services: Global Outlook -- Country Competitiveness in the Global Market of IT-Based Services -- Policy Options to Enhance Competitiveness -- Conclusion -- Appendix A: The Location Readiness Index as a Diagnostic Tool -- Dimensions of the LRI: What Is Needed to Be Competitive? -- The LRI Model -- Applying the LRI Model to the United States, India, Indonesia, and Kenya -- Appendix B: Application of the Location Readiness Index to Indonesia and Kenya -- Talent Pool -- Cost -- Infrastructure -- Business and Living Environment -- Risk -- Market Maturity -- Using the LRI to Improve the IT/ITES Landscape in Kenya and Indonesia -- Impact on the Economy -- Notes -- References and Other Resources -- Index -- Back cover.