Front cover -- Project benefits management: Linking your project to the business -- Copyright page -- About the authors -- About the project management essentials series -- Foreword -- Acknowledgements -- How to use this book -- Contents -- Chapter 1 Introduction -- The project lifecycle -- Aims -- What is project benefits management? -- Why benefits management is needed? -- Benefits management path of success -- The benefits management lifecycle -- And remember… -- Chapter 2 Projects and business -- Organizational strategy -- Developing the organizational strategy and identifying projects -- Economic evaluation of projects -- Opportunity cost -- Link to the business -- And remember… -- Chapter 3 Benefits concept -- Benefits concept development -- Tool: Benefits Mapping Tool -- Tool: Benefits Matrix -- Benefits measurement -- Tool: Benefits Scoring Tool -- Stakeholder management -- Benefits realization -- Handy hints -- And finally… -- Chapter 4 Benefits specification - Part 1: linking scope to benefits -- Defining project scope -- Tool: CTQ Scope Definition Tool -- Challenging the project scope -- Tool: Scope Challenge Checklist -- Scope and project strategy -- Scope and business change management -- Tool: Business Environment Checklist -- Handy hints -- And finally… -- Chapter 5 Benefits specification - Part 2: business case development -- Value-add and lean thinking -- Cost estimating -- Benefits specification and measurement -- Tool: Benefits Influence Matrix -- How to write a business case -- Handy hints -- And finally… -- Chapter 6 Benefits realization -- Realization planning -- Tool: Benefits Realization Risk Tool -- Delivery of the explicit benefits -- Delivery of the implicit benefits -- Tool: Customer Satisfaction Analysis Tool -- Benefits sustainability -- Tool: In Place-In Use Analysis Tool.

Ending the project - sustaining the business -- Evaluating success -- Handy hints -- And finally… -- Chapter 7 Short case studies -- Case study A - the 'personal' project -- Lessons learnt -- Case study B - comparing different approaches to business case development -- Lessons learnt -- Case study C - the 'question mark' project -- Lessons learnt -- Chapter 8 Case Study One: product storage and distribution facility project -- Situation -- Potential project -- Conclusions -- Lessons learnt -- Chapter 9 Case Study Two: pharmaceutical facility refurbishment project -- Situation -- Business case -- Delivery -- Benefits realization -- Conclusions -- Lessons learnt -- Chapter 10 Case Study Three: organizational change programme -- Situation -- Business case -- Delivery -- Benefits realization -- Conclusions -- Lessons learnt -- Chapter 11 Case Study Four: hurricane preparedness project -- Situation -- Business case -- Delivery -- Benefits realization -- Conclusions -- Lessons learnt -- Chapter 12 Appendices -- Appendix 12-1 - 'Why?' Checklist -- Appendix 12-2 - 'Benefits Realized?' Checklist -- Appendix 12-3 - Economic Evaluation of Projects -- Appendix 12-4 - 'How?' Checklist -- Appendix 12-5 - Business Case Template -- Appendix 12-6 - Simple Benefits Hierarchy Tool -- Appendix 12-7 - Roadmap Decision Matrix -- Appendix 12-8 - Benefits Specification Table -- Appendix 12-9 - Business Case Tool -- Appendix 12-10 - Benefits Tracking Tool -- Appendix 12-11 - Sustainability Checklist -- Appendix 12-12 - Benefits Realization Plan Tool -- Appendix 12-13 - Glossary -- Appendix 12-14 - References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W.