Cover -- Copyright -- CONTENTS -- LIST OF FIGURES AND TABLES -- CONTRIBUTORS -- FOREWORD -- ABBREVIATIONS -- GLOSSARY -- PREFACE -- 1 WHAT IS BUSINESS ANALYSIS? -- INTRODUCTION -- THE ORIGINS OF BUSINESS ANALYSIS -- THE DEVELOPMENT OF BUSINESS ANALYSIS -- THE SCOPE OF BUSINESS ANALYSIS WORK -- THE ROLE AND RESPONSIBILITIES OF A BUSINESS ANALYST -- THE BUSINESS ANALYSIS MATURITY MODEL -- PROFESSIONALISM AND BUSINESS ANALYSIS -- THE FUTURE OF BUSINESS ANALYSIS -- 2 THE COMPETENCIES OF A BUSINESS ANALYST -- INTRODUCTION -- PERSONAL QUALITIES -- BUSINESS KNOWLEDGE -- PROFESSIONAL TECHNIQUES -- THE RIGHT SKILLS FOR THE RIGHT SITUATION -- HOW CAN I DEVELOP MY SKILLS? -- INDUSTRY SKILLS FRAMEWORKS -- INDUSTRY QUALIFICATIONS -- SUMMARY -- 3 STRATEGY ANALYSIS -- INTRODUCTION -- THE CONTEXT FOR STRATEGY -- WHAT IS STRATEGY? -- STRATEGY DEVELOPMENT -- EXTERNAL ENVIRONMENT ANALYSIS -- INTERNAL ENVIRONMENT ANALYSIS -- SWOT ANALYSIS -- EXECUTING STRATEGY -- SUMMARY -- 4 THE BUSINESS ANALYSIS PROCESS MODEL -- INTRODUCTION -- AN APPROACH TO PROBLEM SOLVING -- THE BUSINESS ANALYSIS PROCESS MODEL -- INVESTIGATE SITUATION -- CONSIDER PERSPECTIVES -- ANALYSE NEEDS -- EVALUATE OPTIONS -- DEFINE REQUIREMENTS -- DELIVER CHANGES -- SUMMARY -- 5 INVESTIGATION TECHNIQUES -- INTRODUCTION -- PRIOR RESEARCH -- INVESTIGATION TECHNIQUES -- INTERVIEWS -- OBSERVATION -- WORKSHOPS -- SCENARIOS -- USER ANALYSIS -- PROTOTYPING -- QUANTITATIVE APPROACHES -- SUITABILITY OF TECHNIQUES -- DOCUMENTING THE CURRENT SITUATION -- SUMMARY -- 6 STAKEHOLDER ANALYSIS AND MANAGEMENT -- INTRODUCTION -- STAKEHOLDER CATEGORIES AND IDENTIFICATION -- ANALYSING STAKEHOLDERS -- STAKEHOLDER MANAGEMENT STRATEGIES -- SUMMARY OF STAKEHOLDER MANAGEMENT STRATEGIES -- MANAGING STAKEHOLDERS -- DEFINING STAKEHOLDER INVOLVEMENT - RACI AND RASCI CHARTS -- USING SOCIAL MEDIA IN STAKEHOLDER MANAGEMENT.

UNDERSTANDING STAKEHOLDER PERSPECTIVES -- SUMMARY -- 7 MODELLING BUSINESS PROCESSES -- INTRODUCTION -- ORGANISATIONAL CONTEXT -- AN ALTERNATIVE VIEW OF AN ORGANISATION -- THE ORGANISATIONAL VIEW OF BUSINESS PROCESSES -- VALUE PROPOSITIONS -- BUSINESS PROCESS MODELS -- ANALYSING THE 'AS IS' PROCESS -- IMPROVING BUSINESS PROCESSES -- PROCESS MEASUREMENT -- BUSINESS PROCESS MODEL AND NOTATION -- SIX SIGMA -- SUMMARY -- 8 DEFINING THE SOLUTION -- INTRODUCTION -- GAP ANALYSIS -- FORMULATING OPTIONS -- DEFINING BUSINESS REQUIREMENTS -- INTRODUCTION TO BUSINESS ARCHITECTURE -- DEFINITION OF BUSINESS ARCHITECTURE -- STRUCTURE OF A BUSINESS ARCHITECTURE -- BUSINESS ARCHITECTURE TECHNIQUES -- SUMMARY -- 9 MAKING A BUSINESS AND FINANCIAL CASE -- INTRODUCTION -- THE BUSINESS CASE IN THE PROJECT LIFECYCLE -- IDENTIFYING OPTIONS -- ASSESSING PROJECT FEASIBILITY -- STRUCTURE OF A BUSINESS CASE -- INVESTMENT APPRAISAL -- PRESENTATION OF A BUSINESS CASE -- RAID AND CARDI LOGS -- SUMMARY -- 10 ESTABLISHING THE REQUIREMENTS -- INTRODUCTION -- THE PROBLEMS WITH REQUIREMENTS -- A FRAMEWORK FOR REQUIREMENTS ENGINEERING -- ACTORS -- REQUIREMENTS ELICITATION -- REQUIREMENTS ELICITATION TECHNIQUES -- BUILDING THE REQUIREMENTS LIST -- REQUIREMENTS ANALYSIS -- REQUIREMENTS VALIDATION -- AGILE APPROACH TO REQUIREMENTS -- SUMMARY -- 11 DOCUMENTING AND MANAGING REQUIREMENTS -- INTRODUCTION -- THE IMPORTANCE OF DOCUMENTATION -- THE REQUIREMENTS DOCUMENT -- THE REQUIREMENTS CATALOGUE -- MANAGING REQUIREMENTS -- SUMMARY -- 12 MODELLING REQUIREMENTS -- INTRODUCTION -- MODELLING BUSINESS USE CASES -- MODELLING SYSTEM USE CASES -- MODELLING SYSTEM DATA -- ENTITY RELATIONSHIP DIAGRAMS -- CLASS MODELS -- THE USE OF MODELS IN SYSTEM MAINTENANCE -- SUMMARY -- 13 DELIVERING THE REQUIREMENTS -- INTRODUCTION -- DELIVERING THE SOLUTION -- CONTEXT -- DELIVERY LIFECYCLE.

DEVELOPMENT AND DELIVERY APPROACH -- ROLES -- DELIVERABLES -- TECHNIQUES -- SUMMARY -- 14 DELIVERING THE BUSINESS SOLUTION -- INTRODUCTION -- STAGES OF THE BUSINESS CHANGE LIFECYCLE -- BA ROLE IN THE BUSINESS CHANGE LIFECYCLE -- SUMMARY -- INDEX -- Back Cover.