Asserting Yourself At Work : EBook Edition.
Title:
Asserting Yourself At Work : EBook Edition.
Author:
ZIMMERMAN, Constance.
ISBN:
9780761215349
Personal Author:
Physical Description:
1 online resource (228 pages)
Contents:
Contents -- About This Course -- How to Take This Course -- Introduction -- Pre-Test -- 1 Assertiveness-What It Is and Why It Matters -- Assertiveness Defined -- Assertiveness and the New Workplace -- Recap -- Review Questions -- 2 Progress Begins with Self-Awareness -- Benchmarking Your Motivations -- Your Assertiveness Profile -- What Influences Your Assertiveness Mode? -- Childhood Experiences -- The Transference Trap -- Perfectionism -- The Role of Attitude -- Self-Esteem and Self-Confidence -- Recap -- Review Questions -- 3 Building Your Assertiveness -- Your Needs, Wants, Interests, Values, and Goals -- Your Goals -- Speaking Up for What Matters to You at Work -- Assertive Written Communication -- Recap -- Review Questions -- 4 Assertive Nonverbal Communication -- The Power of Nonverbal Communication -- Six Dimensions of Nonverbal Communication -- Putting Together the Dimensions for Assertive Nonverbal Communication (ANC) -- A Nonverbal Communication Journal -- Align Your Verbal and Nonverbal Communication -- Recap -- Review Questions -- 5 Assertiveness Opportunities at Work -- Developing Positive Visibility at Work -- Take Responsibility for Your Performance at Work -- Recap -- Review Questions -- 6 Addressing the Needs and Interests of Others -- Evaluating Your Listening Skills: A Self-Assessment -- Three Levels of Listening -- Exploring the Needs and Interests of Others -- Cultural Barriers to Communicating Needs and Interests -- Responding to the Needs and Interests of Others -- Recap -- Review Questions -- 7 Identifying and Maintaining Assertive Boundaries at Work -- Identifying Boundaries at Work -- Maintaining Assertive Boundaries at Work -- Recap -- Review Questions -- 8 Assertiveness and Dealing with Difficult People -- Four Techniques for Dealing with Difficult People -- Disarming the Workplace Bully -- Recap -- Review Questions.
9 From Assertiveness to Influence -- What Is Influence? -- The Role of Influence in the Workplace -- Three Building Blocks of Influence -- Recap -- Review Questions -- Appendix: Your Assertiveness Checksheet -- Bibliography -- Recommended Resources -- Web Sites -- Glossary -- A -- B -- C -- D -- E -- F -- H -- I -- L -- M -- N -- P -- R -- S -- T -- U -- V -- W -- Y -- Post-Test -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z.
Abstract:
Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships. Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively-and therefore more effectively-in the workplace. Students learn to address their needs and interests at work, and, at the same time, consider the needs and interests of others. Beginning with the foundation of self-awareness, the course builds these skills step by step. Students learn about and practice assertive verbal and nonverbal communication techniques, learn how to set proper boundaries in workplace relationships, and analyze how assertiveness plays out in other cultures. The interactive format includes self-assessment tools, worksheets, sidebars, exercises, and quizzes that prompt students all along the way. Course Objective: Understand techniques for managing others while maintaining mutual respect and recognize and avoid self-defeating behaviors. Selected Learning Objectives Set boundaries Manage others without being aggressive or manipulative Respond to other people's needs without giving up your own Say "no" to unfair demands Resolve conflicts and deal with aggressiveness in others Enhance your self-image-and your on-the-job authority. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of
the course through www.flexstudy.com.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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