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1.
Be your customer's hero : real-world tips & techniques for the service front lines
Be your customer's hero : real-world tips & techniques for the service front lines
by
Toporek, Adam.
https://learning.oreilly.com/library/view/~/9780814449059/?ar
https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar
https://learning.oreilly.com/library/view/~/9780814449059
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2.
The winning manager's playbook : 6 practices every manager needs to succeed
The winning manager's playbook : 6 practices every manager needs to succeed
by
Cioffi, John.
https://go.oreilly.com/library-access/library/view/-/9781601632739/?ar
https://learning.oreilly.com/library/view/~/9781601632739/?ar
https://learning.oreilly.com/library/view/~/9781601632739
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