Contents -- Preface -- Chapter 1. Service, Knowledge Economy, and the Transformation of the Digitally Connected World -- 1.1 We Need a New Service Science -- 1.2 Service Scaling and Transformation: A Conceptual Overview -- 1.3 Design Visions: Service-Led Transformation for Advancement, Sustainability, and Equitability -- 1.4 Future Service: Transformation for the Knowledge Economy by DCS -- Manufacturing Transformation -- Physical Environment Transformation -- Energy Industry Transformation -- Agriculture Transformation -- Social Networking and Business Design Transformation -- Chapter 2. Defining the Interdisciplinary Nature of Service Science: Some Research Problems -- 2.1 Towards a Science of Service: An Interdisciplinary Study on the Scaling of Value to Persons, Organizations, and Society -- 2.2 Some Core Research Problems: Value to Person, Organization, and Society -- 2.2.1 Value to Persons: Innovation of Value Propositions -- 1. How to develop new genres of services to promote value to persons? -- 2. Can service and manufacturing (systems) be united to promote value to persons? -- 3. How to integrate social networking with service systems? -- 4. How to realize each person's potential as a service provider? -- 5. How does value cascade in a demand chain? -- 6. How to assess a value proposition's economic promises? -- 7. What are the growth models for value to persons? -- 2.2.2 Value to Organizations: Innovation of Service Systems and Productivity -- 1. How to develop new service business designs to promote value to organizations? -- 2. How to improve non-service industries with service systems? -- 3. How to gain economies of scale on knowledge and service systems resources? -- 4. Can service scaling facilitate the large-scale challenges in engineering? -- 5. Can service scaling help predict the density of value propositions in business?.

6. How to develop knowledge-embedded cyber-infrastructure for service systems? -- 7. What are the growth models for value to organizations? -- 2.2.3 Value to Society: Innovation of Economic Functions and Institutions -- 1. How to develop new service institutions to promote value to society? -- 2. How to improve national competitiveness by scaling national service systems? -- 3. How does cyberspace and physical space interact in economics and society? -- 4. How to reconcile global cyberspace with national institutions? -- 5. Is cocreation a fundamental mode of production for the knowledge economy? -- 6. How to make service sustainable and use service to help economic sustainability? -- 7. What are the growth models of value to society? -- 2.3 A Research Agenda: Population Building, Cyber-Enabled Collaboration, and an Infrastructure of Service Science Laboratories -- Proposal 1: National Knowledge-Assisted Cyber-Infrastructure -- Proposal 2: National Standards for Population Data about Service -- Proposal 3: Service Science Laboratories for Collaborative Research -- Proposal 4: New Doctoral Programs for the New Field -- Proposal 5: National Initiative on Service Competitiveness -- 2.4 Outlook of the New Service Science -- Chapter 3. Exploring New Frontiers: The Digital Connections Scaling Model -- 3.1 Connection and Digital Connection -- 3.2 The Digital Connections Scaling Model: A Basic Conceptual Framework for Service and Knowledge-Based Economies -- The Method of Digital Connection Scaling: Digitization and Population Building -- The DCS Proposition: Improving Service Quality and Productivity -- Postulate 1: Accumulation Effects of DCS (maximum growth: linear, O(n)) -- Postulate 2: Network Effects of DCS (maximum growth: polynomial, O(n(n-1)/2)) -- Postulate 3: Ecosystem Effects of DCS (maximum growth: Factorial, O(n!)).

The First Theorem of Service Scaling: Build Digital Connections to Reduce the Transaction Cost and Cycle Time of Performing Life Cycle Tasks -- The Second Theorem of Service Scaling: Gain Economies of Scale on Customers, Knowledge/Resources, and Values and Value Propositions -- Lemma 1: Concerning accumulation by information systems -- Lemma 2: Concerning openness and scalability by cyber-infrastructure -- Corollary 1: Concerning benefits through information systems -- Corollary 2: Concerning societal cyber-infrastructure -- The Third Theorem of Service Scaling: Develop Business Design for Concurrent Integration of Applications and Application Domains -- The Fourth Theorem of Service Scaling: Grow the Global Knowledge Economy by the Provision of DCS to Service Sector and Non-Service Sectors -- 3.3 The Analytic Nature of the DCS Model -- The Growth Pattern of Service Scaling and Transformation Postulate -- Chapter 4. The Population Orientation Paradigm and Cyber-Enabled Knowledge System Design -- 4.1 Population Orientation: Reaches to the Population, Study of the Population, and Design with Knowledge of the Population -- 4.2 Design with Knowledge of the Population: The Cyber-Enabled Design Approach -- 4.3 A Methodology of Population Modeling: Identification of Reusable Models -- The CBM Approach -- Simulation Models -- Optimization Models -- The Modelbase Method -- 4.4 A Representation Method for the Modelbase Using a Metadatabase -- Chapter 5. Quintessential Digitally Connected Service: New Business Designs on the Web -- 5.1 The DCS Difference -- 5.2 Review of Business Designs on the Web -- 5.2.1 Internet Commerce -- 5.2.2 Internet Enterprise -- 5.2.3 Internet Utilities -- 5.2.4 Enterprise Services -- 5.2.5 Social Networking -- 5.3 Representative Revenue/Business Models for e-Commerce.

Chapter 6. A Design Methodology for Service Cocreation Enterprise Information Systems: The DCS Contributions -- 6.1 General Principles of DCS Enterprise Information Systems Planning -- Design Principles for Cocreation Information Systems (IS) -- Reduction of Transaction Cost and Cycle Time -- Concurrent Service Cocreation -- Gaining Embedded Assistance, Openness, and Scalability Through Societal Cyber-Infrastructure - An Application of the Population Orientation -- 6.2 Elements-Oriented Methodology for DCS Design: Embedding Cocreation Enterprise Information Systems into Societal Cyber-Infrastructure -- The Elements-Oriented Embedding Design Approach: -- Model of Digitization: Digitizing IS Elements and Embedding them into Social Cyber-Infrastructure (basis for DCS) -- The Roadmap of DCS for Cocreation Enterprise Information Systems -- Model of Enterprise Transformation: Connecting IS Elements Across the Enterprise -- Model of Enterprise Collaboration: Connecting DCS Elements Across Enterprises -- 6.3 Embedding into the Societal Cyber-Infrastructure -- Chapter 7. Instrumentation of the Environment: A Design for Connecting Cyberspace with Physical Infrastructure for Intelligent Network Flows -- 7.1 The Subject-Environment-Enterprise Interaction Model: An Instrumentation Design for Infrastructure -- 7.2 Conceptual Design of the SEE Interaction Model for Highways -- 7.2.1 Digitization of Highways: A New Public Asset -- 7.2.2 Value Propositions and Requirements Analysis: The Roles of the DCS Layer -- 7.2.3 SEE Information Integration: A Methodology Using a Metadatabase -- 7.3 Multi-Modal Data Fusion: Message Generation, Transmission, and Processing and Storage for the DCS Layer -- 7.4 Progressive Applications and Benefits: A Public Domain Perspective -- Chapter 8. Collaboration of Independent Massively Distributed Information Resources: A Market Paradigm.

8.1 Market Orientation for Connecting and Sharing Information Resources -- 8.2 Information Resources Market -- Overall Logic and the Agent Model -- The Blackboard: Match, Auction-Negotiation, and Assignment -- The Proxy Server: Peer-to-Peer Transaction and Systems Inter-operation -- Peer-to-Peer Negotiation: Virtual and Distributed Mini-Blackboards -- 8.3 Two-Stage Collaboration Model -- Overall Logic and New Results -- Architecture: The Global Site and the Participant Site -- Additional Processing Methods: exMQL, exMGQS, and Efficient Computing -- Chapter 9. Service-Led Revolution: Empowerment of the Person and Collaboration of the Society -- 9.1 New Mode of Production: A Cocreation View of the Knowledge Economy -- 9.2 Person-Centered View of Service Scaling -- 9.3 A Look on the Bright Side -- References -- Index.